Account Manager

Job Title: Account Manager

Location:Bangalore (Work From Office – 5 Days

)Package- 8 LPA to 12 LP

AExperience- 3 to 5 Year

s
We are looking for a proactive and customer-focused Account Manager to own and grow a portfolio of client accounts. You will be responsible for managing the complete customer lifecycle—from onboarding and relationship management to renewals, retention, escalations, and revenue growt

h.This is a high-ownership role where you'll work closely with internal teams, become a trusted advisor to clients, and identify opportunities to expand business through cross-selling and referral

s.
Key Responsibilit

• iesManage an assigned portfolio of client accounts end-to-e
• nd.Build strong relationships with HR, Admin, and business stakeholde
• rs.Ensure smooth onboarding and successful implementation for new clien
• ts.Act as the primary point of contact for customer queries and escalatio
• ns.Coordinate with internal teams to ensure timely issue resoluti
• on.Drive client satisfaction, retention, and long-term engageme
• nt.Identify opportunities for cross-selling additional Plum products and servic
• es.Generate referrals through strong customer relationshi
• ps.Ensure adherence to service-level agreements (SLAs) and operational process
• es.Monitor account health and proactively resolve potential issu
• es.Become an expert on Plum's products and effectively recommend solutions based on customer requiremen
• ts.Continuously improve internal processes to enhance customer experien

ce.Required Skills & Qualificati

• ons2–6 years of experience in Account Management, Customer Success, Client Servicing, Relationship Management, or Key Account Manageme
• nt.Excellent verbal and written communication skil
• ls.Strong stakeholder management and relationship-building abiliti
• es.High customer empathy with a problem-solving minds
• et.Ability to handle multiple client accounts simultaneous
• ly.Self-driven, proactive, and capable of working independent
• ly.Strong ownership and accountability for customer outcom
• es.Experience collaborating with cross-functional tea
• ms.Comfortable working in a fast-paced startup environme
• nt.Sales mindset with the ability to identify cross-sell and growth opportuniti

es.Preferred Experie

• nceExperience in SaaS, InsurTech, FinTech, HealthTech, Employee Benefits, or B2B technology compani
• es.Experience managing enterprise or mid-market customer accoun
• ts.Exposure to renewals, retention, and revenue expansi
• on.Familiarity with CRM platforms and customer success too

ls.What We're Looking

• ForExcellent communication and presentation skil
• ls.Strong analytical and problem-solving abiliti
• es.Entrepreneurial mindset with high ownersh
• ip.Ability to thrive in ambiguity and move with spe
• ed.Customer-first attitude with a focus on delivering exceptional experienc
• es.Coachable, adaptable, and eager to lea