Senior Service Executive - After Sales Service

 J o b P u r p o s e

To update, monitor and analyse the status /data of repairing activity /customer complaints.

To handle a team of people and manage the daily plan for the activity.

To ensure the customer satisfaction in all 4 regions of India by providing timely after sales service and support.

To ensure the activity is being carried out in controlled way and to quality standard.

To track, update, monitor and explore the RMU footprints to generate Service and spares revenue.

J o b C o n t e x t

Based at Nashik and by coordinating all regions, would ensure complete customer satisfaction by ensuring the following.

• Providing commissioning and after sales service support to customer on site in all regions.
• Prepare the weekly/monthly plan for repairing units received at factory.
• Training to field staff- Lucy Employees and customers
• Monitor and resolve the customer complaints at site in all regions.
• Tendering and quote for out of warranty refurbishments and spares
• Ensure works are carried out and monitor the quality of work being done on site.
• Communication with the customer for corrective and preventive actions.
• To track and generate the Service and spares revenue.
  
  

J o b D i m e n s i o n s

This position will report to AGM- After Sales Service and will be based at Nashik.

K e y A c c o u n t a b i l i t i e s

These Will Include

• Managing the Service function in all 4 regions by coordinating and sending the spare and material on time to site location.
• Managing the Service function rework actions and lead the service team for this activity.
• Schedule and organize the manpower to ensure immediate support to customers.
• Schedule and organize the manpower to ensure proper scheduling of repairing units, both under warranty and Non warranty.
• Monitor and daily reporting of the status of customer complaints.
• Communicate with the customer for complaint acknowledgement, support, and resolution with CAPA.
  
  

Q u a l i f i c a t i o n s, E x p e r i e n c e& S k i l l s

• Bachelor’s Degree Engineering (Electrical) /DME with minimum 5~9 years’ experience in After sales- Commissioning, Services & Spares in similar industries.
• Customer management and Operations.
• Technical knowledge for electrical switchgear and distribution network.
  
  

B e h a v i o u r a l C o m p e t e n c i e s

• Focus on delivery, Team and business development.
• Time Management.
• Good communication skills