Receptionist (CRM)

Act as the single point of contact for laboratory clients

Handle client queries related to tests, samples, reports, and services

Coordinate with lab operations and logistics to ensure timely service and TAT

Maintain regular communication to ensure client satisfaction

Bill confirmation and Follow up with clients for pending payments as per agreed terms

Coordinate with finance and sales teams for billing and payment issues

Update all client communication, billing status, and follow-ups in the CRM system

Resolve client complaints and escalate issues when required

Prepare basic CRM, outstanding, and follow-up reports

Follow laboratory SOPs, quality standards, and confidentiality policies

Experience In Hospitals, Diagnostic Industry Preferred.

Timing - 2pm to 10.30pm

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