Product Support Executive – Promotions, Pricing & Inventory

About The Role

We are looking for a detail-oriented and execution-focused Product Support Executive who will ensure seamless coordination across promotions, pricing accuracy, and inventory tracking. This role will play a critical part in driving sales performance by ensuring the right pricing, offers, and stock availability across stores and/or online platforms.

This is an ideal role for someone who enjoys working with data, tracking numbers, coordinating with multiple stakeholders, and ensuring operational excellence on the retail floor.

Key Responsibilities

• Promotions Management
  
  

Coordinate with category and marketing teams to execute promotional campaigns.

Ensure accurate configuration of offers, discounts, bundles, and schemes in the system.

Track live promotions and flag discrepancies in pricing or execution.

Maintain a calendar of ongoing and upcoming promotions.

Monitor performance of promotions and share weekly reports.

• Pricing Management
  
  

Ensure correct product pricing across POS systems and online platforms.

Update MRP, selling price, and promotional price as per approvals.

Conduct periodic price audits in stores.

Coordinate with brands/vendors for pricing updates and approvals.

Ensure compliance with pricing policies and margin guidelines.

• Inventory Tracking & Coordination
  
  

Monitor stock levels across stores/warehouse.

Track slow-moving, fast-moving, and non-moving inventory.

Support in stock replenishment planning.

Coordinate with warehouse/store teams for stock discrepancies.

Ensure timely update of inward and outward stock movement in the system.

Assist in stock audits and reconciliation processes.

• Reporting & Analysis
  
  

Prepare daily/weekly MIS on pricing, promotions, and stock movement.

Track category-wise sell-through and stock cover.

Identify gaps impacting sales due to stock-outs or pricing errors.

Support data analysis for markdown and liquidation planning.

Required Skills & Competencies

Strong attention to detail and accuracy.

Comfortable working with Excel / Google Sheets (VLOOKUP, Pivot Tables preferred).

Understanding of retail operations and merchandising basics.

Ability to coordinate with multiple internal and external stakeholders.

Strong analytical and problem-solving skills.

Ability to work in a fast-paced retail environment.

Qualifications

Bachelor’s degree in Commerce, Business, Retail, or related field.

1–3 years of experience in retail operations, merchandising support, category support, or inventory management.

Experience in multi-brand retail or omnichannel environment is a plus.