Assistant Manager_Global WPA Admin

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking a detail‑oriented Work Practice Administrator to support accurate employee data management within SuccessFactors for global markets. The individual will handle end-to-end HR transactional activities, ensure high-quality data integrity, support SLA commitments, manage stakeholder interactions, and contribute to process improvement and automation across VOIS HR Operations.

What you will do

Process a wide range of HR transactions within existing and new processes, ensuring timely and accurate service delivery.

• Maintain performance within agreed Service Level Agreements and support consistent operational excellence.
• Ensure data accuracy and quality across systems and manual processes, meeting audit and integrity requirements.
• Contribute to improving HR systems and processes, including identifying opportunities for digital enhancements and automation.
• Collaborate effectively with stakeholders and support SMEs and team leads for seamless HR service delivery.
  
  

Who you are

Knowledge of SuccessFactors, particularly Organisation Management and Employee Central.

• Strong written and verbal communication skills.
• Ability to meet timelines and deliver consistently within SLAs.
• 0–2 years of experience, ideally in a shared services environment.
• A graduate degree; MBA in Human Resources preferred.
  
  

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s In It For You

• Opportunity to build expertise in global HR systems, especially SuccessFactors.
• Exposure to cross‑market operations within a large, multinational shared services environment.
• A collaborative work culture focused on continuous improvement, automation, and professional growth.
  
  

What Skills You Will Learn

• Advanced HR data management skills within SuccessFactors EC and OM modules.
• Operational excellence and SLA‑based service delivery.
• Process analysis, digitisation and automation capabilities.
• Stakeholder management in a global HR operations environment.
  
  

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.”

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Follow us on social media and #StayConnected

LinkedIn: https://www.linkedin.com/company/vois/

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