Account Manager - General Insurance

Account Manager – Commercial Lines Insurance

(New Business, Renewals & Client Portfolio Management)

Job Purpose

The Account Manager is responsible for managing a portfolio of commercial clients, handling new business opportunities, renewals, and long-term client relationships while ensuring revenue growth and high retention.

Key Responsibilities

Portfolio Management

• Manage assigned commercial client portfolio
• Act as the primary relationship manager for corporate clients
• Conduct regular client reviews and risk assessments

New Business Growth

• Identify opportunities within existing clients
• Handle inbound and referred new business leads
• Work with insurers to structure competitive solutions
• Drive cross-sell of multiple lines, not limited to:
• Property
• Liability
• Marine
• Engineering
• SME Packages

Renewals & Retention

• Manage renewal cycle for entire portfolio
• Negotiate improved terms with insurers
• Maintain strong client retention levels
• Identify coverage gaps and recommend improvements

Client Advisory Role

• Provide risk advisory and insurance recommendations
• Assist clients with claims coordination (when required)
• Ensure proactive service and relationship management

Internal Coordination

• Work closely with internals team for finance, claims, compliance and quality
• Maintain CRM updates and pipeline tracking
• Monitor receivables and payment follow-ups

Key Performance Indicators (KPIs)

• Portfolio Revenue Growth
• Client Retention Ratio
• New Business Revenue
• Cross-Sell Ratio
• Client Satisfaction
• Portfolio Profitability

Requirements

Experience

• 3–5 years commercial insurance experience
• Strong knowledge of UAE commercial insurance market
• Experience managing corporate & individual clients

Skills

• Relationship management expertise
• Strong negotiation skills
• Technical commercial insurance knowledge
• Strong presentation and advisory skills

Education

• Bachelor's Degree (Insurance, Business, Finance preferred)