Vice President Human Resources

Vice President – People Partner, Technology & Operations

Role Overview

Our client is seeking a senior Human Resources leader to serve as a strategic people partner for large, complex technology and operations organizations. This role supports leaders and their teams across both salaried and hourly populations, acting as a trusted advisor on workforce strategy, organizational effectiveness, and employee experience.

In this position, you will play a key role as a change leader, culture advocate, and inclusion champion. You will collaborate closely with business leaders to drive engagement, strengthen leadership capability, and support high-performing, adaptable teams. The role also has responsibility for advancing engagement and connection within hybrid and virtual workforce hubs, with a preference for candidates located near a primary service center in the Midwest.

Key Responsibilities

Strategic HR Partnership

• Provide end-to-end HR business partnership for technology and operations leaders and their organizations
• Advise leaders on talent strategy, including workforce planning, hiring, retention, succession, and development
• Support performance management, compensation planning, employee relations, and benefits-related initiatives
• Act as a thought partner to leaders on organizational design and team effectiveness

Culture, Engagement & Change

• Design and execute engagement strategies that reinforce company values, flexibility, and inclusive culture
• Champion diversity, equity, and inclusion initiatives across teams and leadership levels
• Partner with leaders to navigate organizational change, ensuring clear communication and strong adoption
• Build and maintain trusted relationships with employees and leaders through proactive engagement

Leadership & Capability Development

• Coach leaders on people management, performance conversations, and conflict resolution
• Identify and implement development programs to strengthen leadership pipelines and succession readiness
• Facilitate team workshops and leadership sessions to support collaboration and effectiveness

Talent & Workforce Support

• Partner with external recruiting firms and internal talent teams to attract diverse, high-quality candidates
• Support geographically dispersed and matrixed teams, including remote and hybrid work environments
• Lead or contribute to cross-functional HR initiatives and special projects as needed

Required Qualifications

• Bachelor’s degree with at least 9 years of progressive experience in Human Resources
• OR equivalent professional experience without a degree
• Demonstrated experience in an HR generalist or HR business partner role
• Strong background supporting senior leaders and mixed exempt/non-exempt workforces
• Experience managing multiple stakeholders across distributed or matrixed organizations
• Proven project management and strategic partnering capabilities

Preferred Experience & Attributes

• Background in financial services, technology, or highly regulated environments
• Experience supporting large-scale operations or contact center organizations
• Prior experience working with remote or virtual teams
• Advanced degree in Human Resources, Business, or a related field
• Strong coaching, employee relations, and conflict management skills
• Excellent communication, organization, and relationship-building abilities
• High level of influence and effectiveness in fast-paced, evolving environments

Compensation

This role is aligned to Level 12. The annual base salary range is $110,000 – $185,000 USD, with eligibility for performance-based incentive compensation. Final compensation will be based on experience, skill set, and geographic location, with market adjustments applied in select regions.

Employment Requirements

• Must be at least 18 years of age
• High school diploma or equivalent required
• Employment is contingent upon completion of background screening, fingerprinting, and drug testing
• Must meet applicable federal regulatory requirements
• Authorization to work in the United States is required; visa sponsorship is not available