Telecaller

Company Description Sinha DigiTECH is a full-service digital marketing company that helps businesses of all sizes increase their online visibility and achieve sustainable growth. The organization offers a broad range of services powered by modern strategies and tools, supporting clients in an increasingly competitive digital environment. A dedicated team of marketing professionals focuses on each client’s unique goals and challenges, delivering tailored solutions rather than one-size-fits-all approaches. As a trusted partner, Sinha DigiTECH emphasizes innovation, measurable results, and long-term success for the businesses it serves.

Role Description The Telecaller at Sinha DigiTECH will handle outbound and inbound calls to promote services, respond to inquiries, and support lead generation efforts. This full-time, on-site role in Delhi, India involves explaining digital marketing offerings, qualifying prospects, and updating call records in the CRM or other tracking systems. The Telecaller will follow call scripts, manage follow-ups, and coordinate with sales and marketing teams to ensure smooth conversion of leads. Additional responsibilities include maintaining professional communication, resolving basic concerns, and providing feedback from customers to help improve campaigns and service quality.

Qualifications

• Candidates should possess strong verbal communication, active listening, and clear articulation skills.
• Candidates should possess basic computer proficiency, including data entry, CRM usage, and handling spreadsheets or call logs.
• Candidates should possess customer service and relationship-building skills, with a focus on patience, empathy, and professionalism.
• Candidates should possess sales or telemarketing abilities, such as persuasion, objection handling, and lead qualification.
• Candidates should possess time management and organizational skills to handle call targets and follow-up schedules effectively.
• Prior experience as a telecaller, call center representative, or in a similar customer-facing role is preferred.
• Familiarity with digital marketing concepts is an advantage, though on-the-job training may be provided.
• Minimum educational qualification: high school diploma or equivalent; higher education in business, marketing, or communication is a plus.