Telecaller

Company Description Chemist Basket is a growing healthcare and pharmacy services company focused on making medicines and wellness products more accessible and affordable. The organization works closely with local communities to streamline the ordering and delivery of pharmaceutical and healthcare items. Chemist Basket values customer trust, accurate information, and reliable support for individuals and families managing their health needs. Team members are encouraged to contribute ideas that improve service quality and customer experience. The company offers opportunities to learn about pharmacy operations and customer service in a structured, supportive environment.
Role Description The Telecaller role at Chemist Basket is a part-time, on-site position based in Lucknow. The Telecaller will make outbound calls to customers to inform them about products, offers, and services, and handle inbound calls related to orders, queries, and basic support. Daily tasks include maintaining call logs, updating customer information in internal systems, and following call scripts and guidelines to ensure clear and respectful communication. The role involves coordinating with the sales and operations teams to resolve customer issues, confirm orders, and share feedback gathered during calls. The Telecaller is expected to meet call targets, adhere to quality standards, and maintain confidentiality of customer and company information.
Qualifications

• Candidates should possess strong verbal communication skills, clear telephone etiquette, and the ability to converse confidently in Hindi and basic English.
• Candidates should possess customer service skills, including active listening, patience, and a solution-oriented approach to handling queries and concerns.
• Candidates should possess basic computer literacy, including the ability to use call management tools, CRM systems, and maintain accurate records.
• Candidates should possess time management and organizational skills to handle call volumes, follow up with customers, and complete daily reporting.
• Candidates should possess interpersonal skills, such as professionalism, empathy, and the ability to work collaboratively with on-site team members.
• Previous experience in telecalling, customer support, or retail pharmacy/customer-facing roles is beneficial but not mandatory.
• A minimum of a high school diploma or equivalent is preferred; familiarity with healthcare or pharmacy products is an added advantage.