Telecaller

Company Description Frankfinn Aviation Services Pvt. Limited, incorporated in 1993, is a pioneer in soft skills training across Aviation, Hospitality, Travel, and Customer Service in India. The organization has a strong placement record, recognized multiple times in the Limca Book of Records and through awards from ASSOCHAM and other bodies. Frankfinn is an approved training partner of NSDC and the Tourism & Hospitality Skill Council (THSC), reflecting its commitment to quality and industry relevance. The company collaborates with Air India for a unique In-Flight Familiarisation program, supporting practical exposure for learners. Its continued recognition as a leading aviation and vocational training institute highlights a stable and growth-oriented environment for professionals.

Role Description This is a full-time, on-site Telecaller role based in Rajkot. The Telecaller will handle outbound and inbound calls to prospective and existing learners, provide accurate information about Frankfinn courses and services, and respond to queries in a clear and courteous manner. The role involves explaining training programs, addressing concerns, updating call logs and customer details in the system, and following up on leads to support admissions and placements. The Telecaller will work closely with the counseling and sales teams to meet call targets, support enrollment goals, and ensure a positive experience for all callers. The position also requires adhering to communication scripts where appropriate, maintaining confidentiality of data, and providing feedback on caller responses and market trends.

Qualifications

• Candidates should possess strong verbal communication and active listening skills, with clear and confident telephone etiquette.
• Candidates should possess customer service and relationship-building skills, including patience, empathy, and the ability to handle objections or complaints professionally.
• Candidates should possess basic computer literacy skills, including experience with call logging, CRM tools, or MS Office for maintaining records.
• Candidates should possess organizational and time-management skills to manage high call volumes, follow-up schedules, and daily reporting.
• Candidates should possess sales and persuasion skills, with the ability to explain course benefits, guide decision-making, and meet telecalling targets.
• Relevant experience in telecalling, customer support, counseling, or inside sales is preferred, ideally within education, training, or service industries.
• Proficiency in English and regional languages used in Rajkot is beneficial; strong interpersonal skills and a professional demeanor are essential.
• A minimum of a high school diploma; a graduate degree in any discipline is an advantage.