Tele Caller

Company Description Elrics is a technology-driven custom software development company focused on delivering innovative, scalable, and user-friendly digital solutions. The team specializes in custom software, web applications, mobile apps, ERP and CRM systems, learning management systems, business automation solutions, and institutional and enterprise portals. By combining technology, strategy, and creativity, Elrics supports businesses, educational institutions, startups, and enterprises in streamlining operations and accelerating growth. The company’s mission is to transform ideas into secure, future-ready digital products that help clients achieve their strategic goals.
Role Description This is a full-time, on-site Tele Caller role based in Kozhikode. The Tele Caller will make outbound calls to prospective and existing clients to introduce Elrics’ software and digital solutions, gather requirements, and schedule meetings or product demonstrations for the sales and technical teams. Day-to-day responsibilities include maintaining call logs and customer records, following up on leads, providing basic information about services, and handling inquiries in a professional and courteous manner. The role also involves coordinating with internal teams to ensure accurate communication, meeting calling and conversion targets, and contributing feedback from customers to improve outreach strategies.
Qualifications

• Candidates should possess strong communication and interpersonal skills, including clear spoken English and local language proficiency, active listening, and the ability to build rapport over the phone.
• Candidates should possess customer service and telecalling skills, such as handling objections, managing queries, maintaining call etiquette, and following structured scripts when needed.
• Candidates should possess basic sales and marketing skills, including lead qualification, understanding of software services, and the ability to explain value propositions clearly.
• Candidates should possess organizational and documentation skills, including accurate data entry, CRM usage, and maintaining up-to-date call and follow-up records.
• Prior experience in telecalling, inside sales, or customer support is preferred, especially in IT or software services.
• Ability to work on-site in Kozhikode, meet daily targets, and collaborate effectively with sales and technical teams.
• Basic computer literacy and familiarity with office productivity tools; exposure to CRM or call management software is an advantage.
• Minimum educational qualification of a high school diploma; a degree in business, commerce, or a related field is an added benefit.