Tele caller

Company Description GudAssist Services Private Limited provides extended warranty and annual maintenance contract (AMC) solutions that help customers avoid unexpected repair costs for electronic devices beyond the manufacturer’s warranty period. The company also offers comprehensive staffing services, connecting employers with skilled talent across sales force management, retail operations, channel sales, and related functions. Its trade marketing services cover visual merchandising, signage solutions, and in-store merchandising to strengthen brand presence at retail locations. In addition, GudAssist delivers retail auditing services, including auditor training, scheduling, mystery shopping, and visual merchandising assessments to improve store performance and customer experience.

Role Description The Tele Caller will work full time on-site at the Noida office, handling outbound and inbound calls to support extended warranty, AMC, staffing, trade marketing, and retail auditing services. Daily responsibilities include contacting potential and existing customers, explaining service offerings, answering queries, and recording call details accurately in the system. The role involves following call scripts where applicable, updating customer information, and escalating complex issues to the appropriate internal teams. The Tele Caller will also coordinate with sales and operations teams to schedule appointments, share leads, and ensure a consistent and professional customer experience.

Qualifications

• Strong communication skills, including clear spoken English and Hindi, active listening, and professional telephone etiquette.
• Customer service and relationship-building skills, with the ability to handle objections, resolve basic issues, and maintain a positive tone.
• Basic computer literacy, including data entry, use of CRM or call management tools, and accurate record keeping.
• Time management and organizational skills to handle call volumes, follow up with prospects.
• Prior experience in telecalling, BPO, or customer support is preferred but not mandatory; freshers with strong communication skills are encouraged to apply.
• Minimum educational qualification: high school diploma or equivalent; higher education in business, marketing, or related fields is an advantage.
• Ability to work on-site in Noida, collaborate with diverse teams, and adhere to company policies and quality standards.