Social Media & Client Operations Manager

About Us

We work with brands across branding, packaging, websites, social media, and digital experiences. As a fast-growing creative agency, we’re looking for someone who can help manage the flow between clients, content, team coordination, and internal operations.

This is not just a typical social media role.

We’re looking for someone who can take ownership, coordinate efficiently, communicate confidently, and help keep both client work and internal operations organized.

Key Responsibilities

- Social Media Management:

• Manage social media operations for multiple brands
• Plan and coordinate monthly content calendars
• Coordinate with designers, editors, photographers, and content teams
• Handle approvals, posting schedules, and publishing
• Write basic captions, content briefs, and content directions
• Stay updated with social media trends and content formats
• Ensure timely execution of deliverables

- Client Servicing & Coordination:

• Handle day-to-day client communication and follow-ups
• Coordinate feedback, approvals, and revisions with the internal team
• Understand project requirements and maintain workflow timelines
• Share updates, reports, and status with clients
• Ensure smooth communication between clients and the creative team

- HR & Operations Coordination:

• Call and coordinate with job applicants for interviews and follow-ups
• Schedule interviews and assist in hiring coordination
• Help with onboarding and internal employee coordination
• Follow up internally on pending tasks and deadlines
• Help maintain smoother workflow, accountability, and communication within the team

Requirements

• 2-4 years of experience in social media management, client servicing, operations, or agency coordination
• Strong communication and interpersonal skills
• Confident in handling calls, follow-ups, and coordination
• Organized, proactive, and detail-oriented
• Ability to manage multiple tasks and teams together
• Basic understanding of branding, content, and social media
• Comfortable using Google Sheets, Docs, Notion, Meta Suite, etc.
• Agency experience will be preferred

What We’re Looking For

We’re looking for someone who can become a strong support system for both the management and creative team, someone who understands coordination, ownership, communication, timelines, and execution.

This role is ideal for a person who enjoys managing people, workflows, content coordination, and operations together in a fast-moving creative environment.