Service Engineer

Job Summary

JOB DESCRIPTION

If you are a passionate Customer Service professional, Emerson has an exciting role for you! We are looking for a Service Engineer to work for our Pressure Management Business unit. This role will aim to provide excellent customer experience through timely and accurate service solutions.

We value autonomy, self-reliance, fast movers, a passion for robust and maintainable tests, and above all, a Customer Focus mindset.

In This Role, Your Responsibilities Will Be:

• Servicing all types of Regulators, Breather valve/flame arrestor/Cryogenic/Steam Product/ Control Valves/Instruments as per customer requirement.
• Serve current and future customer service requirements by establishing personal rapport with potential and actual customers and others in a position to understand service requirements.
• Provides on-site service (onshore & offshore), technical and engineering information by answering questions and requests.
• Customers’ sites walk downs are required for our product, Installed Base Mapping,
• Customer maintenance schedule tracking.
• Ensure all service jobs to be completed within customer requirements,
• Customer Site Walk downs (site surveys) and site surveys for installing base mapping.
• Knowledge of different type valves and instruments.
• Traveling on-site to troubleshoot the issues & Good Workmanship on time as client requirement.
• Strive to support customers during emergency situations. Providing a high level of customer service
• Supporting customers through technical and administrative activities.
• Understanding customer needs and concerns.
• Creating and submitting service reports timely, as well as keeping a customer complaint support register.
• Maintain current MRO sales accounts (product, spares, and service) and engage with clients on a regular basis to build and maintain positive relationships.
  
  

Who You Are:

You quickly and decisively act in constantly evolving, unexpected situations. You adjust communication content and style to meet the needs of diverse partners. You always keep the end in sight; puts in extra effort to meet deadlines. You analyze multiple and diverse sources of information to define problems accurately before moving to solutions. You observe situational and group dynamics and select best-fit approach.

For This Role, You Will Need:

• Experience in handling Regulators/ control valves/ Regulators Erection & commissioning will be an added advantage.
• Excellent verbal and written communication skills.
• Ability to work well in a team environment.
• High level of Integrity & Trust
• Customer Focus Mindset
• Knowledge of Site Safety Practices
• Ensure Accountability
• Situational Adaptability
• Strong Problem-solving skills
• Effective change management skills
• Clear written and verbal communication skills
  
  

Preferred Qualifications that Set You Apart:

Any Engineering Degree/Diploma with 2-4 years’ Experience in Service

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.