Senior Sales Executive Luxury Goods and Retail

Senior Sales Executive- Luxury Jewellery Retail

Location: Lucknow, Uttar Pradesh (On-site)

Employment Type: Full-Time

Company Description

Mahal Jewels is a premium jewellery destination in Lucknow, offering BIS Hallmarked Gold Jewellery, IGI & GIA certified Diamonds, exquisite Polki collections, and 92.5 Sterling Silver jewellery. We are committed to delivering exceptional craftsmanship, transparent pricing, and an outstanding customer experience.

Role Overview

We are looking for an experienced and customer-focused Senior Sales Executive to join our team. The ideal candidate should have a strong background in jewellery or luxury retail sales and possess excellent communication and relationship-building skills. The candidate must be confident in handling customers independently, achieving sales targets, and providing a premium buying experience.

Key Resposblities

• Assist customers in selecting Gold, Diamond, Polki, and Silver jewellery based on their preferences and budget.
• Build strong relationships with customers and deliver an exceptional shopping experience.
• Achieve individual and store sales targets consistently.
• Generate repeat business through customer follow-ups and relationship management.
• Make a minimum of 30 customer follow-up/connected calls daily.
• Generate 2–3 customer referrals every month.
• Contact previous customers regarding new collections, offers, and festive promotions.
• Promote and enroll customers in the company's Gold Savings Scheme.
• Maintain complete knowledge of all jewellery collections, pricing, and ongoing offers.
• Handle billing assistance, order booking, and customer queries professionally.
• Ensure display counters, jewellery trays, and showcases remain clean and well-presented throughout the day.
• Assist in stock handling, inventory verification, and product movement as required.
• Maintain showroom discipline, grooming standards, and company policies.
• Coordinate with the Store Manager to improve customer satisfaction and sales performance.

Required Qualifications

• Minimum 2–5 years of experience in jewellery, luxury retail, apparel, or premium retail sales.
• Proven track record of achieving sales targets.
• Excellent communication, negotiation, and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to work independently as well as in a team.
• Basic computer knowledge for billing and CRM operations.

Jewellery Knowledge (Prefered)

Candidates with knowledge of the following will be preferred:

• Gold Jewellery
• Diamond Jewellery
• Polki Jewellery
• Silver Jewellery (92.5 Sterling Silver)
• BIS Hallmarking
• IGI & GIA Certifications
• Jewellery categories, designs, and customer preferences

What We Offer

• Attractive salary with performance-based incentives.
• Opportunity to work with a growing premium jewellery brand.
• Career growth and professional development.
• Supportive and professional work environment.