Salesforce B2B Support Tech Lead

Salesforce B2B Support Tech Lead

Gurugram | Hyderabad

Work From Office (WFO)

8+ Years

Immediate – 20 Days

1

35 – 40 LPA

In Number:

Min: 3500000

Max: 4000000

Full-Time

Immediate

We are looking for an experienced Salesforce B2B Support Tech Lead responsible for L2 and L3 support and maintenance of the Salesforce B2B Commerce Platform, Umbraco CMS, and Tenovos DAM platform. The ideal candidate should have strong technical expertise in Salesforce ecosystems and experience managing production support environments.

• Provide L2 and L3 production support for Salesforce B2B Commerce platform
• Maintain and troubleshoot Umbraco CMS and Tenovos DAM platforms
• Monitor system performance and resolve technical issues
• Manage incident resolution, root cause analysis, and system improvements
• Coordinate with development and operations teams for issue resolution
• Implement fixes, patches, and system enhancements
• Ensure system stability, performance, and security compliance
• Provide technical leadership and support to the support team

• Salesforce B2B Commerce Platform
• L2 & L3 Production Support
• Salesforce Administration / Development
• Umbraco CMS
• Tenovos DAM Platform
• Issue troubleshooting and root cause analysis
• System maintenance and support

• Experience in enterprise e-commerce platforms
• Strong problem-solving and technical leadership skills
• Experience working in support and maintenance environments