Ad Success Representative

We are seeking an Ad Success Representative to support an esteemed client in the digital advertising space. This role is a hybrid of strategic account management and operational excellence. You will be the primary link between client partners and Ad Operations—managing workflows, delivering insights, and driving campaign success.

This is a high-impact, fast-moving role—ideal for someone who excels at switching between hands-on tasks and big-picture thinking.

Key Responsibilities:

Client Engagement & Strategic Partnership

● Manage 3–4 client partners, including subsidiaries under large holding companies.

● Lead structured weekly check-ins, provide proactive recommendations, and build trust-based relationships.

● Support account retention and growth by identifying revenue opportunities and upsell strategies.

Campaign Management & Operational Support

● Act as liaison between client teams and Ad Operations; manage ticket submissions and QA deliverables.

● Use tools like Slack, Salesforce, and trackers to ensure smooth workflow and issue resolution. ]

● Oversee Direct IO, Programmatic, and Self-Serve (Ads Manager) campaign processes.

Insight Generation & Optimization

● Download and analyze campaign performance data.

● Translate metrics into clear, actionable insights and optimizations.

● Deliver reporting narratives that align with campaign goals and strategy.

Internal Collaboration & Workflow Development

● Partner with product, marketing, and engineering teams to surface client feedback and shape

improvements.

● Help standardize evolving workflows in coordination with partners like MediaMint’s process teams.

● Contribute to resource creation and knowledge-sharing initiatives.

Performance Metrics:

● Volume of Work (by case type, reason, and region)

● Average Handle Time for support and operational tasks

● QA Scores for campaign accuracy, strategy, and delivery timeliness

● Monthly CSAT Scores from client partners evaluating deliverables and communication

Skills & Experience:

● 3+ years in Customer Success, Account Management, Ad Ops, or a similar client-facing role

● Proficiency with Salesforce, Google Sheets/Excel, Slack, and customer support platforms (Zendesk, Outreach.io)

● Strong problem-solving and communication skills

● Ability to manage complex workflows and shifting priorities

● Experience in digital advertising (Direct IO, Programmatic, or Self-Serve) is a plus

● Analytical mindset with a drive to turn data into actionable insights

Interested?? Apply Here