Service Admin

Job Description

The After sales Admin provides essential support to the after sales department, ensuring smooth coordination between service, parts, and customer relations.

This role is key to maintaining operational efficiency and enhancing customer satisfaction.

Key Responsibilities

• Prepare and process service documents (e.g., job orders, service invoices, warranty claims)
• Encode transactions into the dealership or service management system (DMS)
• Maintain accurate records of service history, parts usage, and customer interactions
• Coordinate with service advisors, technicians, and parts personnel for job updates
• Monitor inventory levels of consumables and request replenishment
• Assist in generating reports (e.g., service revenue, customer feedback, warranty claims)
• Schedule service appointments and follow up on pending jobs or parts
• Support customer communication for service reminders, satisfaction surveys, and feedback
• Ensure compliance with internal policies and manufacturer standards.
  
  

• Bachelor's degree in business administration, business management, or a related field preferred.
• Demonstrable experience in aftersales administration, or similar.
• Experience with sales industry software like salesforce and client relationship management (CRM) systems, or similar.
• In-depth knowledge of administrative recordkeeping practices.
• Familiarity with sales contracts and agreements.
• Working knowledge of managing budgets and keeping track of sales commissions.
• Proficiency in word processing and spreadsheet software.
• Excellent written and verbal communication skills, as well as customer service skills.
• Exceptional interpersonal skills and a proactive approach toward problem-solving.