Reservations & Customer Support Coordinator

At Europe Express, part of Travelopia, we create unforgettable travel experiences across Europe for North American travellers. As one of the world's leading specialist travel groups, Travelopia brings together a portfolio of award-winning travel brands, delivering exceptional customer experiences through passionate people.

We're looking for a Reservations & Customer Support Coordinator who thrives in a fast-paced environment and is passionate about delivering exceptional service to travellers.

As a Reservations & Customer Support Coordinator, you'll play a key role in ensuring our customers enjoy a seamless travel experience. You'll manage post-booking reservations, liaise with suppliers across Europe, and support customers by resolving travel-related issues with empathy, professionalism, and urgency.

This role is ideal for someone who enjoys problem-solving, has outstanding communication skills, and has previous experience in the travel or tourism industry.

What we’ll offer:

• Competitive base salary: INR 800,000 – 900,000 per annum /Local Bonus Scheme
• Comprehensive health benefits
• Retirement savings plan with company contributions
• Generous paid time off allowance and birthday day off
• Flexible hybrid working schedules 
• Parental leave and family-supportive policies
• Charity or volunteering time off
• Group-wide travel discounts
  
  

What You’ll Do:

• Process a high volume of reservations accurately using supplier portals and internal systems.
• Deliver exceptional customer support by handling customer queries and resolving travel-related issues promptly.
• Coordinate with suppliers to confirm bookings, make amendments, and resolve operational challenges.
• Take ownership of customer concerns, ensuring timely resolution and escalation where required.
• Maintain accurate reservation records and documentation.
• Work closely with cross-functional teams to deliver a seamless customer experience.
• Follow established processes and service standards while identifying opportunities for continuous improvement.
  
  

What you’ll bring:

• Previous experience within the Travel or Tourism industry is mandatory.
• Proven experience in reservations, travel operations, or customer support.
• Excellent verbal and written communication skills.
• Strong experience handling customer queries, complaints, and issue resolution.
• Exceptional attention to detail and ability to manage multiple bookings simultaneously.
• Strong organisational and time management skills.
• Comfortable learning new systems and working with reservation platforms and CRM tools.
• A customer-first mindset with excellent problem-solving skills.
• Candidates must be based in Bengaluru, or be willing to relocate before joining.Working Pattern
• Hybrid working model – 2 days per week in the Bengaluru office
• 5-day working week/Rotational shifts
• Weekend working will be required on a rotational basis, with weekly offs provided on other weekdays.
• Flexibility to work according to business requirements.
  
  

We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive workplace for all. If you need accessibility support during the recruitment process, please inform us here: [email protected]