Product Manager-B2B Rewards/Loyalty/Incentives, AI

Role & Responsibilities

What You'll Do

Product Strategy & Roadmap

• Define and maintain the product roadmap, balancing customer needs, business value, and development capacity
• Develop business cases for new features, including feasibility analysis, addressable market, SWOT assessment, and estimated costs
• Research competitive offerings in the market and use insights to inform prioritisation decisions
  
  

Discovery & Requirements

• Engage with customers regularly to surface problems, validate assumptions, and translate findings into product direction
• Write clear functional, technical, and design specifications that development and design teams can act on
• Work through ambiguity and make prioritisation calls with incomplete information
  
  

Delivery & Launch

• Drive features through development, coordinating across engineering, design, and QA to keep work unblocked
• Define launch plans and success criteria for new features
• Track adoption post-launch and respond to bugs or gaps in collaboration with the relevant teams
  
  

API & Technical Collaboration

• Partner with engineering to define and review API contracts, ensuring product requirements translate accurately into technical specifications
• Evaluate API capabilities and constraints as an input to roadmap and integration decisions
  
  

Sales Enablement

• Help articulate the value proposition of your product areas for the sales team
• Contribute to and review sales documentation that supports the selling process
  
  

Ideal Candidate

• Strong Product Manager Profile with strong exposure to Rewards/Loyalty/Incentives domain and AI exposure
• Mandatory (Experience) - Must have 2+ years of product management experience with atleast 1+ years in B2B Rewards/Loyalty/Incentives domain
• Mandatory (Tech skill 1) - Must have hands-on experience working with APIs — either defining requirements for API products or collaborating closely with engineering on API design and documentation
• Mandatory (Tech skill 2) - Must have a demonstrated ability to write clear product requirements (functional, technical, and design specs) and drive them through a development process.
• Mandatory (Tech skill 3) - Must have experience building AI-powered product features and be comfortable using AI tools in day-to-day product work.
• Mandatory (Tech skill 4) – Must have experience working cross-functionally with engineering, design, sales, and support teams
• Mandatory (Tech Skill 4) – Must be comfortable moving between technical conversations (including API-level) and business-level discussions
• Mandatory (Company) – Must come from a B2B Product company in Rewards/Loyalty/Incentives domain
• Mandatory (Communication) – Must have strong written and verbal communication skills.
• Preferred (Products) – Exposure to CMS, iPaaS, or integration products
  
  

Perks, Benefits and Work Culture

Why This Role Matters

Product managers at Plum shape what gets built, how it gets positioned, and whether it actually works for customers. This role has direct influence over the roadmap and the quality of execution behind it. The decisions made here affect the product's competitiveness and the experience of every customer using Plum.

Why Join Us

• Work directly with technology, design, sales, and customer care teams in a cross-functional setup
• Report to the Head of Product Development with visibility into product-level decisions
• Own a meaningful slice of the roadmap from day one
• Operate in a domain — rewards, gift cards, and commerce — where the product surface is broad and the problems are real
• Join a team that values clear thinking and execution over noise
  
  

Skills: api,b2b,features,it,customer,sales,incentives