Operations Manager Urgently Required for Luxurious Resort at Uttarakhand - ( Job ID - 22332)

We are seeking an experienced and result-oriented Operations Manager to oversee the complete operations of a premium hospitality property in Jim Corbett, Uttarakhand. The role demands strong commercial acumen, hands-on leadership, and the ability to ensure seamless coordination across all departments while delivering exceptional guest experiences.

The Operations Manager will be responsible for day-to-day hotel operations, strategic planning, cost control, SOP compliance, guest satisfaction, and people management. The role also involves managing an additional outlet (Mudhouse project) located approximately 100 meters from the main campus.

• Take full responsibility for the smooth functioning of all departments including Front Office, Food & Beverage, Housekeeping, Kitchen, Security, Stores, and Engineering.
  

• Oversee daily Front Office and Food & Beverage operations to ensure service excellence.
  

• Ensure the property is maintained in full operational condition as per hospitality standards.
  

• Be accountable for overall hotel performance, service quality, and guest satisfaction.
  

• Ensure 100% guest satisfaction through proactive service delivery and effective service recovery.
  

• Monitor guest feedback, GSTS reports, and implement corrective actions.
  

• Personally inspect arrival rooms, guest areas, and public spaces to ensure upkeep and readiness.
  

• Conduct daily and weekly operational meetings with all Heads of Departments.
  

• Share meeting minutes and action plans with General Manager / Management.
  

• Identify training needs, mentor department heads, and strengthen human capital.
  

• Provide regular performance feedback and support staff development initiatives.
  

• Ensure staff grooming, discipline, hospitality culture, and professionalism are maintained.
  

• Ensure SOP implementation across all departments and conduct routine operational audits.
  

• Inspect all departments for cleanliness, ambience, service readiness, and safety compliance.
  

• Coordinate inter-departmental activities for smooth and efficient operations.
  

• Assist in annual budgeting and monthly forecasting processes.
  

• Monitor operational and overhead costs to maximize revenue and profitability.
  

• Review departmental purchase indents, requisitions, and consumption patterns.
  

• Oversee accounts receivable and payable in coordination with Accounts.
  

• Inspect F&B, Kitchen, Housekeeping, and Security stores for quality, stock levels, and expiry.
  

• Liaise with suppliers and vendors to ensure quality products and services.
  

• Conduct quarterly vendor performance reviews in coordination with Purchase and HO teams.
  

• Be available on-call 24/7 to handle emergencies and urgent operational issues.
  

• Adapt to long working hours and break shifts based on operational requirements.
  

• Perform additional duties as assigned by Management.
  

  
  

• Reports directly to General Manager / Management
  

  
  

• Excellent commercial awareness with strong budgeting, P&L, and forecasting exposure.
  

• Strong leadership, decision-making, and problem-solving abilities.
  

• Outstanding communication and interpersonal skills.
  

• Professional appearance, presentation, and guest-centric mindset.
  

• Ability to build and maintain strong internal and external relationships.
  

  
  

• Degree or Diploma in Hospitality Management / Hotel Management preferred.
  

• Strong computer knowledge including MS Office.
  

• Experience with Property Management Systems (PMS) and Revenue Management Systems is desirable.
  

  
  

• Minimum 7+ years of experience in a 5-Star hotel or luxury hospitality property.
  

• Prior experience as Deputy Manager / Assistant Operations Manager / Hotel Manager is mandatory.