Operations Manager – Tours & Travels

          We are looking for a highly experienced and dynamic Operations Manager with strong expertise in handling international tour operations, especially Europe and Asia customised tour packages.

The ideal candidate must have in-depth knowledge and hands-on experience in coordinating with international DMCs, designing customised itineraries, managing outbound tour operations, and delivering seamless travel experiences for both Group Tours and FIT clients.

This role requires a professional with excellent destination knowledge, supplier network management skills, and the ability to independently create and execute high-quality international travel packages.

Key Responsibilities

DMC & Supplier Management

• Identify, evaluate, and onboard Destination Management Companies (DMCs) across Europe, Asia, and other key destinations
• Negotiate rates, contracts, and inclusions with DMCs, hotels, and ground operators
• Build and maintain strong long-term supplier relationships to secure competitive pricing and priority service
• Ensure quality control of all DMC-handled services including transfers, accommodation, sightseeing, and guide services
• Coordinate with international partners to ensure smooth execution of Group Tours and FIT operations

Customized Tour Planning & Operations

• Design and customize premium Europe and Asia tour packages based on customer requirements and travel trends
• Prepare detailed itineraries, costing, and travel plans for outbound clients
• Handle complete tour coordination from planning stage to execution
• Ensure smooth communication between suppliers, sales teams, and customers throughout the journey
• Monitor operational quality and deliver exceptional customer travel experiences
• Product Development & Business Growth
• Research and develop innovative tour packages, destinations, and travel experiences
• Identify new B2B partnerships, travel agent networks, and business opportunities
• Stay updated on visa policies, airline updates, destination trends, and competitor offerings in the outbound travel market
• Support management with pricing strategies, brochure content, and marketing inputs

Mandatory Requirements

• Minimum 5 years of experience in the travel industry (Outbound Tours preferred)
• Freshers will not be considered
• Strong hands-on experience working with international DMCs, ground handlers, and tour operators
• Excellent knowledge and proven experience in creating and managing customized Europe and Asia tour packages is mandatory
• Strong understanding of itinerary planning, tour costing, and international travel operations
• Excellent negotiation, communication, and team management skills
• Proficient in email communication and travel CRM/booking tools
• Fluent in English; additional languages are an advantage

Preferred Candidate Profile

• Passionate about international travel and destination planning
• Strong networking and supplier management capabilities
• Ability to independently manage multiple tours and operational tasks efficiently
• Creative mindset with strong attention to detail and customer satisfaction
• Experience in handling both Group Tours and FIT travel operations will be an added advantage