Operations Manager

Operations Manager – Logistic Gateway

Location - Jeddah, Saudi Arabia | Full-time | On-site / Hybrid

Company: Logistic Gateway

Important – Please Read Carefully Before Applying

This role is not a coordination or support position.

The Operations Manager will have full ownership of end-to-end operations, profitability, and growth of the company.

By applying, you confirm your understanding that this role is KPI-driven, P&L-accountable, and results-oriented.

Role Overview

The Operations Manager is responsible for leading and scaling our ride-hailing platform within the Logistic Gateway ecosystem, with full accountability for:

·      Daily operations

·      Unit economics & profitability

·      Rider (B2C) and corporate (B2B) growth

·      Driver supply, performance, and retention

·      Service quality, compliance, and scalability

This role carries direct responsibility for operational results and financial performance.

Key Responsibilities (Non-Negotiable)

The Operations Manager will be accountable for:

·      Full ownership of daily ride-hailing operations across cities (drivers, fleet, field ops, support).

·      Managing supply & demand balance, driver availability, acceptance rate, and peak-hour performance.

·      Contributing to the expansion strategy into new cities or service verticals.

·      Direct responsibility for operational profitability (unit economics), including:

o  Cost per trip

o  Contribution margin

o  Incentives vs. revenue efficiency

·      Driving B2C growth (active riders, trips per rider, retention) through operational excellence.

·      Owning B2B / corporate rides operations, including SLAs, pricing models, service quality, and profitability.

·      Working closely with product and tech teams on:

o  Dynamic pricing

o  Matching efficiency

o  Cancellation reduction

·      Defining, tracking, and improving core KPIs, such as:

o  Completed trips

o  ETA / pickup time

o  Cancellation rate

o  Active drivers & riders

o  Revenue and margin per city

·      Ensuring compliance with Saudi transport regulations and operational policies.

·      Preparing weekly and monthly performance reports with clear insights and action plans.

Minimum Requirements

Applications not meeting the below will not be considered:

·      7+ years of hands-on operations management experience in:

o  Ride-hailing / Taxi platforms

o  Delivery or marketplace-based businesses

·      Proven experience owning KPIs and operational performance, not only execution.

·      Demonstrated responsibility for profitability, unit economics, or P&L components.

·      Strong understanding of driver lifecycle management (onboarding, incentives, retention).

·      Data-driven mindset with strong reporting and analytical skills.

·      Experience operating in fast-paced, high-pressure environments.

·      Fluent in English & Arabic.

What This Role Is NOT

·      Not a marketing-only role

·      Not a sales-only role

·      Not an administrative or junior position

·      Not a role without financial accountability