Operations Manager

Role Overview

As an Operations Manager, you will be responsible for managing day-to-day administrative functions and ensuring smooth coordination between clients and internal teams. You will also support parents and students through process support for visa filing, on-boarding and visa documentation amongst others.

Key Responsibilities

• Coordinate with internal teams to ensure smooth on-boarding of clients.
• Manage day-to-day office operations and visa filing, including correspondence, record-keeping, scheduling, and other filing.
• Data maintenance using MS Office tools
• Handle phone calls, emails, and visitor inquiries in a professional manner.
• Schedule and coordinate meetings as required.
• Ensure compliance with company policies and maintain operational efficiency.
• Counsel clients on visa requirements, procedures, and timelines.
• Collect, verify, and organize required documents for visa applications.
• Maintain records of visa applications, approvals, and rejections.
• Stay updated on immigration laws, rules, and embassy/consulate guidelines.

• Experience: 3–4 years
• Skills:
• Strong communication (verbal & written) and interpersonal skills.
• Ability to build rapport with parents and students.
• Organized, detail-oriented, and proactive in managing responsibilities.
• Proficiency in MS Office (Word, Excel) and documentation handling.
• Comfortable in travelling to different locations

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• Attributes: High attention to detail, confidentiality, ability to multitask, prioritize, and meet deadlines.