Head of E-Commerce

Role Summary:

Cosmos Sports is launching its Shopify-based e-commerce business and is looking for an entrepreneurial Head of E-Commerce & Digital Commerce to build and scale the business from the ground up. This role will own the complete online business—from launch and backend operations to growth, profitability, and customer experience.

Objective: Launch within 2–3 months and scale to ₹50 lakh monthly revenue within six months.

Job Responsibilities:

• Develop and execute the overall e-commerce strategy and own the online P&L.
• Lead the successful launch and ongoing optimization of the Shopify website.
• Build the complete e-commerce operating model, including systems, SOPs, and workflows.
• Establish scalable backend operations covering product catalogue, inventory, order management, fulfilment, logistics, returns, customer support, and payment reconciliation.
• Identify and implement the right technology stack (inventory, shipping, CRM, analytics, automation, etc.).
• Launch and grow marketplace sales (Amazon, Flipkart, Myntra, Ajio, etc.).
• Work closely with Marketing to drive traffic, conversions, customer acquisition, and repeat purchases.
• Recruit, lead, and develop the e-commerce team.
• Monitor business performance through MIS, dashboards, and key commercial metrics.

Requirements:

• 8+ years of experience in e-commerce or digital commerce.
• Proven experience launching and scaling an e-commerce business from scratch.
• Strong hands-on experience with Shopify.
• Experience implementing e-commerce technology, backend operations, and fulfilment processes.
• Experience managing online marketplaces.
• Strong commercial acumen, analytical skills, and leadership capability.
• Experience in sports, retail, fashion, footwear, or consumer goods is preferred.

Ideal Candidate:

A hands-on 0-to-1 builder with a strong execution mindset who can create a scalable e-commerce business from the ground up. Someone who understands both the commercial and operational aspects of online retail and has a proven track record of launching, scaling, and leading high-growth digital businesses.