Guest Service Associate - Mercure, Chennai

Job Requirements

Job Title: Guest Service Associate - Housekeeping

Company Name: Mercure

Location: Chennai, Tamil Nadu

Salary: Competitive (per month)

Employment Type: Full-time

Job Description

Are you passionate about delivering exceptional guest experiences? Do you have an eye for detail and take pride in maintaining high standards of cleanliness? If so, we have an exciting opportunity for you to join our team as a Guest Service Associate in the Housekeeping department at MERCURE, Chennai.

As a Guest Service Associate - Housekeeping, you will play a crucial role in providing consistent and impeccable housekeeping services to our valued guests. You will be responsible for maintaining the cleanliness and presentation of guest rooms, balconies, bathrooms, restaurants, public areas, and circulatory areas, ensuring they meet the hotel's exacting standards.

Key Responsibilities

• Attend daily briefings and take on assigned tasks promptly
• Understand the distinctions between guest levels (VIPs) and Room Categories for personalized service
• Clean and maintain designated areas according to established procedures and standards
• Ensure prompt fulfillment of guest requests and replenish guest supplies as needed
• Report any damages or malfunctions in hotel rooms or areas to the Supervisor
• Keep equipment in a clean and orderly state
• Maintain section room reports and daily productivity reports
• Report lost and found articles to the housekeeping office without delay
• Handle guest complaints tactfully and promptly report incidents or irregularities to the Supervisor
• Report any unusual behavior or activities in guestrooms, floors, or public areas to the Supervisor
• Accurately record room status in the assigned section
• Assist with valet services as required (e.g., linen delivery, processing laundry orders)
  
  

Other Responsibilities

• Be well-versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings, and training sessions as assigned by management
• Uphold high standards of personal appearance and hygiene at all times
• Perform any other reasonable duties assigned by the Management
• Establish and maintain effective working relationships with fellow team members
  
  

FAQs

Q. What are the primary responsibilities of a Guest Service Associate - Housekeeping?

• As a Guest Service Associate - Housekeeping, your primary responsibilities include cleaning and maintaining guest rooms, bathrooms, public areas, and more to meet the hotel's cleanliness and presentation standards. You will also attend daily briefings, handle guest requests, and report any damages or incidents promptly.
• What are the qualifications required for this role?
• We value a service-oriented mindset and attention to detail in our candidates. While no prior experience is required, candidates should have a good oral proficiency in English language and at least a primary school education. Training will be provided to successful candidates.
• What are the key interactions for this role?
  
  

As a Guest Service Associate - Housekeeping, you will collaborate internally with various departments such as Engineering, Finance, Front Office, F&B, Kitchen, Talent & Culture. Externally, you will interact with our esteemed guests.

• Is this a full-time position?
• Yes, this is a full-time position offering competitive remuneration on a monthly basis.
• What are the critical issues in this job?
• The main complexity in this role lies in responding professionally, politely, and efficiently to extraordinary requests and complaints from guests, ensuring their utmost satisfaction.