Front Desk Representative

Front Desk Representative (Retail Store)

📍 Location: Gurgaon

🕒 Employment Type: Full-Time

💰 Salary: ₹20,000–₹25,000 per month (based on experience)

About the Role

We are looking for a well-presented and customer-focused Front Desk Executive to manage day-to-day store operations and deliver an exceptional customer experience. The ideal candidate should have excellent communication skills, be comfortable interacting with customers both in-store and online, and possess strong organizational abilities.

Key Responsibilities

• Welcome and assist customers visiting the store.
• Handle customer inquiries, product-related questions, and service requests professionally.
• Manage customer communication across WhatsApp, Instagram, calls, emails, and other online channels.
• Coordinate appointments, walk-ins, and customer follow-ups.
• Maintain store presentation, cleanliness, and ensure an exceptional in-store experience.
• Support sales activities by guiding customers through products and collections.
• Handle billing, order tracking, and basic administrative tasks.
• Coordinate with internal teams to resolve customer concerns promptly.
• Maintain customer records and ensure timely updates in relevant systems.
• Assist in inventory checks and stock management when required.

Requirements

• Graduate or pursuing graduation from a recognized institution.
• Excellent verbal and written communication skills in English and Hindi.
• Pleasant personality with strong interpersonal skills.
• Proficiency in Microsoft Office, Google Workspace, and basic computer operations.
• Ability to multitask and manage customer interactions efficiently.
• Strong problem-solving skills and attention to detail.

Preferred Qualifications

• Previous experience in retail, hospitality, customer service, or front desk operations.
• Experience handling social media inquiries and customer support.
• Interest in jewellery, fashion, luxury retail, or lifestyle brands.

What You’ll Gain

• Hands-on experience in retail and customer relationship management.
• Exposure to the luxury jewellery industry and premium customer experiences.
• Opportunity to work directly with customers and contribute to business growth.
• A dynamic, collaborative, and growth-oriented work environment.

✨ If you love interacting with people, creating memorable customer experiences, and keeping operations running smoothly, we’d love to hear from you!