Front Desk Receptionist/Tele Caller

Company Description

H2H Infra Estate LLP is a growing real estate platform headquartered in Gurugram, focused on India's rapidly expanding property and infrastructure sector. The company specializes in end-to-end real estate services, including residential and commercial property transactions. By connecting property buyers, investors, and developers, H2H Infra Estate LLP provides a seamless and customer-centric experience. Their core operations include property marketing, lead generation, site visits coordination, and efficient deal closures, supported by a strong sales and customer relationship framework.

Role Description

This is a full-time, on-site position based in Gurugram for a Front Desk Receptionist/Tele Caller. The role involves managing front desk operations, coordinating phone calls, and ensuring smooth communication for the organization. Day-to-day responsibilities include handling inquiries, scheduling appointments, and delivering excellent customer service. The role also requires efficiently addressing customer concerns and maintaining a professional front-facing presence.

Qualifications

• Proficiency in Phone Etiquette and effective handling of inbound and outbound calls
• Ability to perform Receptionist Duties, such as welcoming visitors, managing office scheduling, and organizing appointments
• Skills including documentation, data entry, and coordination
• Strong Communication skills both verbal and written for engaging with customers and team members
• Experience in delivering exceptional Customer Service and managing client inquiries efficiently
• Basic computer skills, including familiarity with scheduling tools and CRM software
• Professional demeanor and ability to handle high-pressure situations
• High school diploma or equivalent; additional training or certification in office administration is a plus