Executive – Student Success Team

We are establishing a Student Success Team dedicated to enhancing the student experience. This team plays a critical role in proactively identifying and resolving student issues, and in ensuring every newly admitted student has a clear, accurate understanding of their program, correcting any misinformation that may have been shared during the sales process.

Proactive Issue Resolution

• Proactively identify and resolve a minimum of two student issues/challenges daily
• Track recurring problems and flag patterns to relevant teams (academic, admissions, operations) for systemic fixes
• Maintain a log of issues raised and resolutions provided, for reporting and quality tracking

New Student Onboarding & Verification

• Contact all newly admitted students to confirm program details (curriculum, fees, timelines, mode of study, etc.)
• Ensure students have a clear and accurate understanding of their education journey
• Identify and correct any misinformation or over-promising that may have occurred during the sales/admissions process
• Document and report discrepancies between what was promised and what is accurate, to help improve sales/admissions communication

Student Support

• Act as the first point of contact for student concerns and challenges throughout their journey
• Provide timely, empathetic, and effective solutions to student queries and issues
• Escalate complex or unresolved issues to the appropriate department while maintaining ownership of the student's experience

• Strong communication skills (verbal and written), with a calm, empathetic approach to problem-solving
• Prior experience in student support, customer success, or a similar student/customer-facing role preferred
• Ability to multitask and manage a high daily volume of student interactions
• Detail-oriented, with strong follow-up and documentation habits
• Comfortable working with cross-functional teams (admissions, academics, operations)

• Minimum of 2 student issues identified and resolved daily
• 100% of newly admitted students contacted and verified within 2 days of admission
• Reduction in student complaints related to miscommunication or unmet expectations over time.

Location: Calicut (Work from Office)

Work Type: Full-time

Salary: Competitive, based on experience