Duty Manager Holiday Inn Express Ahmedabad

Your day to day

People

In Absence of Front Office Manager, manage day to day staffing needs, plan and assign

work and establish performance and development goals for team members. Provide mentoring,

coaching and regular feedback to improve team member performance

Educate and train team members in compliance with federal, state and local laws and safety

regulations. Ensure staff is properly trained and has the tools and equipment to carry out job

duties

Ensure your team are properly trained on systems, security, service and quality standards

Guest Experience

Ensure your front office team delivers a great service, professional attention and personal

recognition

Ensure guests are greeted upon arrival and make time to engage with guests. Respond

appropriately to guest complaints, solicit feedback and build relationships to drive continuous

improvement in guest satisfaction

Conduct routine inspections of the front office and public areas and take immediate actions to

correct any deficiencies

Financial

Help prepare annual departmental operating budget and financial plans. Monitor budget and

control labor costs and expenses with a focus on rate strategy, building initiatives and inventory

management

Oversee night audit function and preparation of daily financial reports

Develop plans to increase occupancy and ADR through walk ins and upselling at the front desk

The moment a guest steps into one of our hotels, they walk into a genuinely memorable

experience. As Front Office Manager you’ll deliver this through managing all aspects of the front

office (for example guest registration, porter services, business centre, telephone services,

concierge services, and guest reservations). You’ll also create the warm atmosphere that makes

our guests feel at home in any location

Responsible Business

Responsible Business

• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner transactions are handled in a secure manner
• Train team members on PBX procedures and serve as a central communications point during Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel emergency personnel
• Perform other duties as assigned. May also serve as manager on duty Perform other duties as assigned. May also serve as manager on duty
  
  

Accountability

This job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May overseeMay overseea teama team

What we need from you

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration, plus 3 years of Front Office/Guest Service experience including Business
• Must speak fluent English
• Other languages preferred
  
  

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.