Customer Support Executive- Delhi (Graduate Only) in Noida, Faridabad, Delhi

Profile: Customer support executive (Voice process)

Working hours: 9 hours (Including breaks)

Shift duration: 8 hours

Working days: 5 days a week

Week off: Rotational off

Shift timing: Rotational shifts between 9:00 AM and 9:00 PM

Salary: Freshers- Rs 25,000 CTC and ⁠experienced: Rs 27,000 CTC

Eligibility criteria: Graduate only

Key Responsibilities

• Handle high-volume calls to assist customers with inquiries, complaints, and service requests
• Maintain customer engagement by providing timely and accurate information
• Resolve issues effectively and escalate complex cases when required
• Document interactions in CRM systems for future reference
• Meet KPIs related to customer satisfaction, call resolution time, and engagement metrics
  
  

About Company: At Elevate X Solutions, our mission is to help businesses grow and succeed. We provide a wide range of services, including market analysis, strategic planning, recruitment, and sales development, to help our clients achieve their goals.