Customer Service Manager

📍 In-office | Mahim (W), Mumbai

We are a luxury travel company looking for a proactive and detail-oriented Client Relationship Manager to manage the end-to-end client experience from order confirmation to final delivery and payment.

• Manage client relationships post-sale, ensuring a seamless experience through to payment collection
• Act as the primary point of contact for all client communication, queries, and concerns
• Maintain consistent follow-ups to ensure timelines and expectations are met
• Gather honest client feedback and identify areas for improvement
• Provide accurate information and support regarding products/services
• Handle complaints efficiently and escalate issues when required

• 3–5 years of experience in client servicing, preferably handling HNI clients
• Background with companies such as American Express, concierge services, or similar client-focused roles preferred
• Strong communication skills (spoken and written)
• Polite, professional, and client-first approach
• Highly proactive with strong follow-up discipline
• Ability to understand client needs and respond effectively
• Reliable and responsive—comfortable being available on calls