Customer Success Manager

Actively Reviewing the Applications

Mobius Talent Global

India Full-Time On-site 2–3 LPA

Posted 11 hours ago • Apply by June 14, 2026

Job Description

Our client is seeking a Customer Success Manager to own and deepen relationships with a portfolio of customers, ensuring they achieve measurable business outcomes and realize long-term value from the company’s platform and services. This role sits at the intersection of account stewardship, product adoption, retention strategy, and customer advocacy, making it critical to revenue durability and customer expansion.

The ideal candidate brings a strong blend of commercial awareness, consultative client management, operational discipline, and cross-functional leadership. They are comfortable working with a range of stakeholders, from day-to-day users to executive sponsors, and are skilled at translating customer goals into success plans, adoption strategies, and renewal outcomes. This individual will serve as a trusted advisor, proactively identifying risks, surfacing opportunities, and helping customers scale their use of the solution over time.

Key Responsibilities

Manage a book of business across mid-market and/or enterprise customer accounts, serving as the primary post-sale relationship owner.
Lead onboarding, implementation coordination, and early-life adoption activities to ensure customers achieve time-to-value efficiently.
Build and maintain customer success plans aligned to client business objectives, use cases, milestones, and ROI expectations.
Drive product adoption by monitoring customer engagement, usage trends, feature utilization, and account health signals.
Conduct regular business reviews, strategic check-ins, and executive stakeholder meetings to communicate progress, value realization, and next-step recommendations.
Identify churn risks early, develop mitigation plans, and coordinate internal resources to improve customer outcomes and retention.
Partner closely with Sales on renewals, expansion opportunities, account transitions, and commercial strategy where appropriate.
Collaborate with Product, Support, Implementation, and Operations teams to resolve issues, advocate for customer needs, and improve the overall customer experience.
Capture customer feedback, market signals, and product enhancement requests, translating insights into actionable internal recommendations.
Maintain accurate account records, customer health data, success milestones, and risk/opportunity notes within CRM and customer success platforms.
Support renewal forecasting and contribute to recurring revenue performance through strong relationship management and value-based engagement.
Champion customer advocacy programs, including references, testimonials, case studies, and community participation where relevant.

Operating Context

This role is designed for a customer-facing professional who can balance strategic relationship management with disciplined execution. The Customer Success Manager will work in a fast-paced, metrics-driven SaaS environment where customer retention, product adoption, and expansion are central to company growth. Success in this role requires comfort navigating ambiguity, managing multiple priorities, and influencing outcomes across both customer organizations and internal teams.

The position regularly interfaces with Sales, Product, Marketing, Support, Professional Services, and Revenue Operations. Externally, the role engages with customer administrators, department leaders, operations stakeholders, and executive sponsors. The successful candidate must be able to move fluidly between tactical issue resolution and high-level value conversations.

Qualifications

Required Qualifications

Bachelor’s degree or equivalent practical experience in business, communications, marketing, technology, or a related field.
4+ years of experience in Customer Success, Account Management, Client Services, Consulting, or a related post-sale customer-facing role.
Experience managing a portfolio of B2B customers in a SaaS, software, or technology-enabled services environment.
Demonstrated success driving customer adoption, retention, and renewal outcomes across multiple accounts.
Strong stakeholder management skills with the ability to build credibility across both user-level and executive-level contacts.
Experience leading customer business reviews, success planning, and proactive account engagement strategies.
Strong analytical and problem-solving skills with the ability to interpret usage data, identify risks, and recommend corrective action.
Excellent verbal and written communication skills, with a polished and professional client-facing presence.
Proficiency with CRM and customer success tools such as Salesforce, Gainsight, HubSpot, Totango, or similar platforms.

Preferred Qualifications

Experience supporting enterprise or strategic accounts with complex organizational structures and longer customer lifecycles.
Background in a recurring revenue business model with exposure to renewals and expansion motions.
Familiarity with implementation processes, change management, and workflow adoption strategies.
Experience partnering with Product and Support teams to influence roadmap priorities and customer issue resolution.
Ability to synthesize qualitative feedback and quantitative account signals into clear recommendations for internal stakeholders.
Experience in a high-growth environment where systems, playbooks, and customer engagement models continue to evolve.

Core Competencies

Customer relationship management
Strategic account planning
Executive communication
Product adoption and enablement
Retention and risk management
Renewal support
Cross-functional collaboration
Data-informed decision-making
Consultative problem-solving
Time management and portfolio prioritization

Success Metrics

Performance in this role will typically be measured through a combination of customer and business outcomes, including:

Gross retention rate and net revenue retention
Renewal rate across assigned accounts
Customer health score improvements
Product adoption and feature utilization trends
Time-to-value for new customers
Reduction in churn risk across the portfolio
Expansion pipeline influence and upsell support
Business review completion and engagement cadence adherence
Customer satisfaction and advocacy indicators, including CSAT, NPS, or referenceability

Why Join This Opportunity

This is an opportunity to step into a highly visible, growth-oriented role where customer impact is directly tied to company success. The Customer Success Manager will have the ability to shape client outcomes, influence retention and expansion, and serve as a key voice of the customer internally. For a professional who enjoys relationship ownership, strategic problem-solving, and helping customers unlock measurable value, this role offers both breadth and meaningful career progression.

Why This Role

This role is ideal for someone who thrives in a post-sale environment where business impact is tangible and relationships matter. It offers the chance to own critical customer outcomes, build trusted partnerships, and play a central role in revenue retention and account growth. The position also provides strong cross-functional exposure, allowing the successful candidate to influence product adoption, customer experience strategy, and long-term commercial success.

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