Customer Program Manager

Actively Reviewing the Applications

DHL Freight

10–20 years

Posted 2 days ago • Apply by June 11, 2026

Job Description

Job Title: Manager – Customer Programs

RCS Grade: K

Job Location: Budapest

In this role, you will have the opportunity to Act as Single Point of Contact for the DGF Customer, developing strong and trusted relationship with customers through timely and accurate communications, being part of escalation path. Identify and understand each customer’s needs. Assist customers in an efficient and friendly manner, working with DGF Stations to achieve customers objectives and improve their performance, also recommend and coordinate needed changes based.

Key Responsibilities:

Build and maintain strong business partnerships with external customers across all levels, ensuring alignment on service expectations and operational goals.
Lead and drive tactical and operational performance across DGF teams.
Keeping customer and their expectation from DGF as central focus, drive process execution, any relevant customer system implementation to enable smooth process deployment at GSC.
Lead customer implementations, transitions, and onboarding processes in coordination with product and operational teams
Have a good understanding of financial system and financial implication when handing activities cargo wise one system, understanding of local country tax rules impacting transportation process of the customer.
Prepare and deliver performance reviews, opportunity analysis, and strategic plans in regular customer-facing meetings.
Review and ensure achievement of customer specific KPIs and service agreements including performance reporting.
Partner with regional counterparts to develop and execute cross-regional initiatives, fostering streamlined solutions and consistent service delivery.
Support DGF stations with tools and visibility to improve the management of goods and data flow, driving efficiency aligned with best practices.
Collaborate with regional and country-level product operations teams to enhance operational effectiveness and network cooperation.
Provide visibility to regional/global product teams on special projects and operational issues impacting customer performance.
Coordinate with global/regional Air Freight teams to ensure harmonized product implementation and seamless origin-to-destination execution.
Work closely with product management teams to plan and manage seasonal volume fluctuations effectively.
Partner with Customer Solutions & Innovations, other DPDHL business units, and external stakeholders to develop tailored solutions that meet evolving customer needs.
Shipment Monitoring & Performance Analysis:
Proactive shipment tracking and exception management.
Deliver comprehensive reporting including:
Contractual vs. non-contractual volume analysis.
Performance evaluation by service type and legacy systems.
Facilitate weekly performance reviews to identify trends, control exceptions, and offer operational support to stations.
Provide proactive problem resolution and corrective actions to ensure excellence in service Participate/lead in customer reviews (QBR and/or MBRs).