Customer Care Executive (Pashto, & Dari Language)

We are hiring Customer Support Executives for an Australian Healthcare Voice Process. Candidates must be fluent in Persian or Pashto along with good English communication skills. This is an on-site opportunity based in Pitampura, Delhi.

Job Details

• Role: Customer Support Executive
• Process: Australian Healthcare
• Process Type: International Voice Process (Blended Voice & Chat)
• Location: Pitampura, Delhi (WFO)
• Work Mode: On-site
• Experience: 1-5 Years
• Salary: ₹3-4 LPA
• Shift: 3:00 AM – 12:00 Noon
• Cab Facility: One-side cab provided (Night pick-up)

Key Responsibilities:

• Handle customer queries through voice calls and chat.
• Provide prompt, accurate, and professional customer support.
• Assist customers with healthcare-related inquiries.
• Resolve issues while maintaining high customer satisfaction.
• Record customer interactions accurately in CRM/tools.
• Meet quality, productivity, and service-level targets.

Required Skills:

• Fluency in Pashto, Dari or persian is mandatory.
• Good spoken and written English.
• 1-5 years of experience in International BPO, Voice Process, Customer Support, Customer Service, Contact Centre, or Call Centre.
• Experience in Australian Healthcare or Australian Process is preferred.
• Comfortable working in night shifts.
• Good listening, communication, and problem-solving skills.
• Basic computer knowledge and typing skills.

Preferred Candidate Profile

• Experience in International Voice Process or Blended Process.
• Exposure to Healthcare Support, Customer Service, or Technical Support is an advantage.
• Pashto, Dari or persian language proficiency
• Willingness to work from the Pitampura office
• Comfortable with the 3:00 AM 12:00 Noon shift