Customer Care Associate (Voice & Customer Support)

Job Title: Customer Care Associate (Voice & Customer Support)

Location: Gurugram (On-site)

Experience: 0–2 Years

Salary: ₹22,000 – ₹30,000 per month (Based on Experience)

Working Days: Rotational Week-offs

Qualification: Bachelor's Degree (Any Discipline)

About The Role

Looking to build a rewarding career in customer service? We are seeking enthusiastic and customer-focused individuals to join our team as a Customer Care Associate. Whether you're a recent graduate or have up to two years of experience, this role offers an excellent opportunity to develop your communication skills, solve real customer problems, and grow within a supportive and fast-paced work environment.

If you enjoy interacting with people, providing solutions, and delivering exceptional customer experiences, we'd love to hear from you.

Key Responsibilities

• Handle customer queries through phone, email, chat, and other communication channels.
• Deliver prompt, accurate, and professional customer support.
• Resolve customer complaints efficiently while ensuring a positive customer experience.
• Process customer requests, orders, account updates, and service applications.
• Escalate complex issues to relevant departments when necessary.
• Maintain accurate customer records and update CRM systems.
• Coordinate with internal teams to ensure timely issue resolution.
• Stay informed about products and services to provide accurate information.
• Follow customer service policies, communication guidelines, and quality standards.
• Achieve response time and customer satisfaction goals.
• Build strong customer relationships through excellent communication and active listening.
  
  

What We're Looking For

• Bachelor's degree in any discipline.
• 0–2 years of experience in Customer Service, Customer Support, Customer Care, Voice Process, Call Centre, or Client Support.
• Fresh graduates with excellent communication skills are encouraged to apply.
• Strong verbal and written English communication skills.
• Excellent listening, problem-solving, and interpersonal skills.
• Ability to remain calm and professional while handling customer concerns.
• Basic knowledge of CRM software is an added advantage.
• Comfortable working in a fast-paced, target-driven environment.
• Strong multitasking and time management skills.
  
  

Why Join Us?

• Competitive salary based on experience.
• Excellent opportunity for fresh graduates and early-career professionals.
• Career growth and learning opportunities.
• Collaborative and supportive work culture.
• Hands-on exposure to customer relationship management and professional communication.
  
  

Who Should Apply?

• Fresh graduates looking to start a career in customer service.
• Professionals with up to 2 years of customer support or voice process experience.
• Individuals who enjoy interacting with customers and solving problems.
• Candidates who are comfortable working from the Gurugram office with rotational week-offs.
  
  

Skills: communication,customer service,crm,customer care,customer support,customer,communication skills,wellness