Chief Operating Officer [Travel & Vacations]

About the Company:

Balmer Lawrie, a Miniratna-1 Public Sector Enterprise under the Ministry of Petroleum and Natural Gas, Government of India, is a professionally managed, multi-location, and multi-business diversified conglomerate having presence in manufacturing as well as services sectors, with a consistent track record of growth and profitability. High standards of customer service, innovative outlook and dedicated human resources have enabled the Organization to achieve leadership position in many of its businesses.

Products and Services:

The Company operates in various business segments through its Strategic Business Units [SBUs] and Joint Venture Companies [JVCs]. It is the market leader in Industrial Steel Barrels, Greases & Specialty Lubricants, Corporate Travel and Logistics Services. It also has a significant presence in most other businesses it operates in, namely, Logistics Infrastructure, Cold Chain, Chemicals and Refinery & Oil Field Services [ROFS]. The Company's SBUs are - Industrial Packaging, Greases & Lubricants, Chemicals, Travel & Vacations, Logistics Infrastructure, Logistics Services and Cold Chain with offices spread across the country and abroad.

Minimum Eligibility Criteria (as of 05 June 2026):

Minimum Qualification: Full Time Engineering Graduate OR 2 years’ Full Time MBA / Post Graduate Diploma in Management

Minimum Post-Qualification Experience: 19 years’ Post-Qualification Experience in any, all, or a combination of the following:

1. Experience in the travel industry, with significant exposure to air ticketing operations and business leadership with proven track record in business promotion.
2. Experience in corporate and government travel management, including handling large institutional accounts.
3. Prior experience in a senior leadership role managing P&L, operations, and large teams is essential.

For more details on the criteria, please refer to the official job advertisement on our website.

SBU/Function/Vertical: Travel & Vacations

Responsibilities:

1. Manage and ensure Top-Line and Bottom-Line growth of the SBU in line with the strategic plan of the Company.
2. Build and lead a team of professionals to retain and grow the business verticals in terms of market share.
3. Oversee and lead marketing activities to ensure that the brand gets established and continues to flourish in its chosen segments.
4. Ensure achievement of monthly, quarterly and annual sales & profit forecasts
5. Ensure that effective working capital management and achieve collection targets and debtor factor days as per budget.
6. Lead the operations team to progressively achieve cost optimisation to minimise finance cost, boost bottom-line of each vertical thus enhancing contribution across locations/ units.
7. Lead the technology upgradation process in the business, thereby enhancing productivity and optimizing cost of operations.
8. Monitor and ensure effective quality and timeliness of service delivery, enhancing customer satisfaction on sustainable basis.
9. Identify and evaluate opportunities of expansion into different geographies, adding new and value-added services to augment margins.
10. Developing capital expenditure proposals for the vertical and implementation of sanctioned CAPEX.
11. Periodically review and ensure that appropriate business processes/ systems, organization structure, manning, deployment of other resources, training and monitoring/ reporting systems are in place to have the key responsibilities for conduct of business are adequately addressed some of these being:

1. Timely flow of accurate and reliable information/ MIS, on need-to-know basis
2. Internal checks and balances e.g. internal audits processes are robust and adequate
3. Protection of the Company’s Intellectual Property Rights, Trademarks and sensitive information
4. Risk evaluation and mitigation/ management steps are adopted including compliance with the Company’s Risk Management policies.

Any other task as may be assigned from time to time.

Last Date of Application: 05 June 2026

Application Link: https://www.balmerlawrie.com/careers/current-openings