Call Centre Executive

Company Description Save Life Care, a trusted unit of Hope4SaveLife Pvt. Ltd., delivers comprehensive emergency medical transport and home healthcare services across India. The organization provides Train, Air, and Road Ambulance services, as well as dignified dead body transportation, focused on safety and timely response. Its operations are supported by experienced doctors, trained paramedics, and advanced ICU-equipped medical systems. Save Life Care also offers Home Nursing Care, ICU at Home, and Medical Equipment on Rent, bringing hospital-level care directly to patients’ homes. The team is committed to supporting families in critical moments with responsibility, compassion, and high-quality care.
Role Description The Call Centre Executive role at Save Life Care is a full-time, on-site position based in Patna. The Call Centre Executive will handle inbound and outbound calls related to emergency medical transport and home healthcare services, ensuring clear, accurate, and empathetic communication with patients, families, and partner organizations. Daily responsibilities include capturing caller details, assessing the nature of the request, coordinating with operational and medical teams, and updating records in internal systems. The role also involves providing information on services, documenting call outcomes, following up on ongoing cases, and escalating urgent or complex situations to senior staff. The Call Centre Executive will adhere to service protocols, maintain confidentiality, and contribute to a responsive and professional call centre environment.
Qualifications

• Strong communication and interpersonal skills, including clear spoken English and Hindi, active listening, and professional telephone etiquette.
• Customer service and problem-solving abilities, with a calm, empathetic approach to handling distress calls and sensitive situations.
• Basic computer proficiency, including familiarity with call centre software, data entry, email, and MS Office tools.
• Ability to work in a fast-paced environment, manage multiple calls and tasks, and follow structured processes and protocols.
• Prior experience in a call centre, hospital helpdesk, or customer support role is preferred, especially in healthcare or emergency services.
• Minimum educational qualification of a high school diploma; a graduate degree in any discipline is an advantage.
• Willingness to work in shifts, including evenings, nights, weekends, and holidays as required.
• High level of reliability, ethical conduct, and sensitivity toward patients and families from diverse backgrounds.