Associate Accounts Receivable Specialist

Company overview:

TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

Associate Accounts Receivable Specialist

As part of the Revenue Accounting organization, the Associate Accounts Receivable Specialist will assist with billing, collections, and account reconciliations to ensure timely and accurate receipt of payments. This role supports the accounting team by maintaining customer records, processing invoices, and resolving payment discrepancies in a professional and efficient manner. The ideal candidate will demonstrate strong business acumen, analytical ability, and communication skills, and will thrive in a cross-functional, fast-paced environment.

Responsibilities

• Onboard new contracts, amendments, SOWs, and change orders
• Review customer sales orders for completeness per contract
• Prepare and issue customer invoices and credit memos on a daily and monthly basis for subscriptions and professional services
• Record and apply daily customer payments (ACH and wires) within NetSuite
• Perform A/R aging analysis by monitoring account details for non-payments, delays, or irregularities and follow up with customers as needed
• Assist the A/R and Revenue team with month-end closing activities, including A/R aging reports and account reconciliations
• Maintain accurate and up-to-date customer records and contact information in NetSuite
• Complete and maintain customer vendor forms as requested
• Collaborate with internal departments to resolve billing or payment issues
• Respond to customer inquiries regarding invoices after conducting appropriate research
• Support audits and provide documentation as needed
• Contribute to process improvement initiatives and assist with other ad hoc projects
  
  

Qualifications

• Bachelor’s degree in Accounting, Finance, or Business preferred
• At least 2 years of experience in accounting or billing; internship experience is a plus
• Strong written, verbal, and interpersonal communication skills (internal and customer-facing)
• Proficiency with Microsoft Excel
• Excellent attention to detail with a high level of accuracy and consistency
• Strong time management and prioritization skills in a fast-paced, evolving environment
• Basic understanding of accounting principles
• Ability to work well independently and collaboratively
• Experience with NetSuite and Salesforce is a plus
  
  

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