Academic Counsellor (Sales + Customer Success)

About YunoLearning

YunoLearning is a fast-growing live learning platform focused on helping learners gain skills and certifications through personalized, instructor-led sessions. We don’t just sell courses—we ensure learners achieve real outcomes like confidence, fluency, and career growth.

Role Overview (Only for freshers 0-1 years)

This is not a typical counselling role.

At YunoLearning, Academic Counsellors own the entire learner journey—from first interaction to enrollment to course completion and satisfaction.

You will act as a trusted advisor, sales consultant, and success partner, ensuring learners not only join but also succeed.

Key Responsibilities

1. Lead Conversion (Sales)

• Connect with inbound leads via calls and WhatsApp
• Understand learner goals and recommend the right course
• Convert demo attendees into paid enrollments
• Achieve revenue and conversion targets

2. Student Counselling (Pre-Sales)

• Diagnose learner needs (fluency level, career goals, confidence gaps)
• Guide learners on the best learning path
• Handle objections with empathy and clarity

3. Customer Success (Post-Sales Ownership)

• Onboard learners after enrollment
• Ensure they attend classes and stay engaged
• Track learner progress and proactively intervene if drop-offs happen
• Drive completion and outcomes (confidence, speaking ability, etc.)

4. Support & Issue Resolution

• Act as the first point of contact for student queries/issues
• Resolve concerns related to scheduling, batches, instructors, etc.
• Coordinate with internal teams for quick resolution
• Ensure high learner satisfaction (NPS/CSAT)

5. Funnel & Relationship Management

• Maintain consistent follow-ups across the lifecycle
• Build long-term relationships with learners
• Drive referrals, testimonials, and repeat enrollments

Key Requirements

• 0-1 years experience in counselling, sales, customer success, or support
• Strong communication skills (English + Hindi)
• Ability to balance sales targets + student satisfaction
• Comfortable with WhatsApp, calling, and CRM tools
• High ownership mindset (you own the learner, not just the sale)

Good to Have

• Experience in edtech or live learning
• Experience managing post-sales engagement or retention
• Familiarity with conversion + retention metrics

Compensation

• Fixed monthly (INR 20,000) + High Performance Incentives (linked to revenue + retention)