Tele caller – Reservations & Sales

Job Title: Tele caller – Reservations & Sales

Department: Sales

Location: sales

Industry: Wellness / Hospitality

About Naad Wellness

Naad Wellness is an integrated wellness ecosystem offering Ayurveda, Naturopathy, Yoga, and therapeutic wellness programs. We provide structured retreats and personalized wellness treatments in a premium healing environment.

We are looking for a confident and customer-focused Tele caller – Reservations & Sales to handle booking inquiries, support sales conversions, and deliver exceptional client service.

Job Summary

The Tele caller will be responsible for managing reservation inquiries, converting leads into confirmed bookings, handling customer queries, and ensuring smooth communication with clients. The role requires strong communication skills, persuasive ability, and a service-oriented mindset.

Key Responsibilities

📞 Reservations & Sales

• Handle inbound and outbound calls for booking inquiries
• Explain wellness programs, retreat packages, and pricing details
• Upsell relevant packages and services to maximize revenue
• Convert inquiries into confirmed reservations
• Coordinate with operations team for room and treatment availability

🤝 Customer Service

• Answer guest queries regarding amenities, therapies, facilities, and policies
• Handle complaints professionally and escalate when required
• Provide accurate and timely information via calls and emails
• Maintain positive guest relationships

📧 Communication & Follow-Ups

• Draft professional emails for quotations, confirmations, and follow-ups
• Maintain proper records of leads and booking status
• Follow up with potential clients to increase conversion rate

Required Skills & Qualifications

• Minimum 1–3 years of experience in telecalling / reservations / hospitality sales
• Strong communication and interpersonal skills
• Good command of spoken and written English
• Basic understanding of sales processes and customer handling
• Ability to work in a target-driven environment
• Proficiency in email drafting and follow-up communication

Preferred Qualifications

• Prior experience in hospitality, wellness, or hotel industry
• Experience handling booking software or CRM tools
• Pleasant personality with a customer-first approach

Key Competencies

• Persuasive Communication
• Sales Orientation
• Problem-Solving Ability
• Professional Telephone Etiquette
• Follow-up & Closure Skills

Why join Naad Wellness?

• Work in a future-focused wellness & healthcare ecosystem
•  Peaceful work environment in India’s leading wellness brand
•  Free meals, learning opportunities & supportive team
• Collaborative and mission-driven work culture
• Opportunity to work in a holistic wellness setting
• Competitive compensation
• Peaceful work environment in India’s leading wellness brand
• Free meals, learning opportunities & supportive teams

How to Apply

Interested candidates can apply via LinkedIn or send their CV to [email protected] OR [email protected] or 8222959644

 Please mention “Application for Sales Executive – Corporate & B2B Partnerships – Naad Wellness” in the subject line.