Technical Support Engineer (L1)

𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗷𝗼𝗯

This role is for one of our client companies — a VC-backed health-tech, ai, wearable startup that has raised $2M USD in funding.

𝗦𝗮𝗹𝗮𝗿𝘆: Up to 10LPA

Apply once and, if selected, get access to up to 20 remote and onsite interview opportunities.

🚀 𝗪𝗵𝗮𝘁 𝗪𝗲'𝗿𝗲 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴

CodeRound AI matches the top 5% tech talent with the fastest-growing, VC-funded AI startups across Silicon Valley and India.

Top-tier product startups across the US, UK, EU, UAE, and India have hired top engineers through CodeRound.

🚀 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿 (𝗟1) (1+ 𝗬𝗲𝗮𝗿𝘀 𝗼𝗳 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲)

We are hiring a Technical Support Engineer to diagnose complex issues and bridge the gap between our customers and engineering. Join us to solve challenging technical problems and drive actionable product improvements.

🧩 𝗪𝗵𝗮𝘁 𝗬𝗼𝘂'𝗹𝗹 𝗗𝗼

• Act as the first technical point of contact for consumer device users and enterprise platform users.
• Reproduce, diagnose, and isolate issues across device, app, connectivity, accounts, and the enterprise platform.
• Perform root cause analysis using logs, dashboards, API responses, and basic Python scripting.
• Speak directly with customers on technical issues. Translate what the customer reports into what engineering needs.
• Escalate to engineering with clear, reproducible reports that can be actioned as tickets without back-and-forth.
• Write and run small scripts to speed up diagnosis and automate repetitive triage.
• Track recurring issues, surface patterns to product and engineering, and maintain internal runbooks and known-issue docs.

✅ 𝗬𝗼𝘂'𝗿𝗲 𝗮 𝗚𝗿𝗲𝗮𝘁 𝗙𝗶𝘁 𝗜𝗳 𝗬𝗼𝘂

• 1–3 years in technical support, product or application support, or a junior engineering/SRE-adjacent role.
• Working knowledge of Python: reads code, writes small scripts, queries data.
• Comfortable reading logs and API responses to isolate root cause.
• Strong written and spoken English. Explains technical issues clearly to both customers and engineers.
• Structured problem solver who finds root cause before escalating.
• Comfortable in a fast-moving startup with incomplete documentation.

✨ 𝗪𝗵𝘆 𝗝𝗼𝗶𝗻 𝗨𝘀?

• Own your projects from day one and shape our product direction.
• Solve complex challenges that improve lives through innovative wearable technology.
• Accelerate your career by building foundations in a fast-paced environment.
• Collaborate with a brilliant team dedicated to excellence and rapid growth.