Tech Support Executive ( US Shift )

Tech Support Executive

L1 support – 25k per month

L2 support - 30k per month

US Shift

Interview mode - online

after application you will receive a screening ques mail , kindly reply that too

Position Overview: We are seeking a skilled and customer-oriented Level 2 Tech Support Executive to join our IT support team. The ideal candidate will provide advanced technical support for desktop systems, email configuration, and printer setup. You will also be responsible for troubleshooting complex issues, assisting less tech-savvy users, and using critical thinking to diagnose and resolve problems efficiently.

Requirements: Roles & Responsibilities:

• Provide Level 2 support for Windows desktops and laptops (hardware & software).
• Configure, troubleshoot, and support Microsoft Outlook, Exchange/IMAP email accounts,

and mobile email setup

• Use critical thinking and logical probing techniques to identify root causes of issue
• Provide remote support to end-users with varying levels of technical proficiency.
• Guide users with patience and empathy, especially those who are not tech-savvy.
• Document troubleshooting steps and resolutions in the ticketing system
• Collaborate with other IT team members for systemic issue resolution
• Ensure adherence to IT policies, processes, and security standards

Required Skill Set:

• Minimum 1 Year experience in IT desktop support or Level 2 technical support role.
• Strong knowledge of Windows 10/11, MS Office, and common desktop applications.
• Experience in email client configuration and email protocol handling.
• Proficient in network printer setup, print server management, and troubleshooting.
• Excellent interpersonal and communication skills, especially with non-technical users.
• Ability to multitask and manage time efficiently in a fast-paced environment.