Information Technology Support Analyst

Company Overview: We are a modern global creative and media agency, operating as a social-first, integrated marketing partner. We help brands stay relevant by translating audience insight into strategies that drive measurable business outcomes. Our work is grounded in a deep understanding of how people engage with content, platforms, and brands in a rapidly evolving media landscape.

About the Role: This position serves as the primary technical point for our New Delhi operations and the wider APAC territory. You will provide comprehensive on-site support for approximately 90 employees, including executive leadership, within a predominantly Mac-based infrastructure. This role requires a service-oriented professional to manage regional IT life cycles and participate in collaborative initiatives with our international technology teams across the Americas and EMEA.

Key Responsibilities:

• Deliver end-to-end technical assistance for the New Delhi office, ensuring high-priority support for senior leadership.
• Act as the primary technical coordinator for the APAC region, overseeing employee onboarding and offboarding processes.
• Resolve hardware and software issues across Windows and Mac environments with high efficiency.
• Administer and troubleshoot enterprise tools including Slack, Microsoft 365, Zoom, and Google Workspace.
• Utilize FreshService to manage system documentation, ticket workflows, and service requests.
• Oversee device inventory and deployment using MDM platforms such as Intune and Kandji.
• Maintain identity access through Okta and assist with the oversight of endpoint security tools.
• Diagnose and repair office connectivity issues involving network hardware and general network infrastructure.
• Partner with global IT departments to execute cross-regional projects and ensure consistent service coverage.

Qualifications:

• 3 to 5 years of professional experience in an IT support or systems analyst role.
• Advanced technical command of macOS, with additional proficiency in Windows operating systems.
• Strong background in managing MDM solutions, SSO configurations, and various SaaS applications.
• Thorough understanding of core networking concepts and troubleshooting.
• Exceptional communication skills and the ability to manage competing priorities effectively.
• Ability to provide consistent on-site support at the New Delhi office.
• Prior experience in an agency environment or similarly fast-paced industry is highly preferred.
• Familiarity with supporting audiovisual (AV) systems and integrated conference room technologies is advantageous.
• Previous exposure to supporting distributed teams across multiple time zones or regional models.

Work Authorization: Please note that we are unable to provide visa sponsorship for this position. All applicants must currently possess the legal right to work in India.