Tech Support Executive

JOB DESCRIPTION: Tech Support Executive

Key Responsibilities:

1. Handle the basic admin functions in Salesforce including user maintenance, generation of reports/dashboards, data security, sharing rules, managing the page layouts and other routine tasks.
2. Address User questions, aggregate and prioritize user feedback to plan &implement Salesforce enhancements based on user feedback and organization goals.
3. Problem solving to identify and troubleshoot the issues as they arise.
4. Manage the technical support requests from Associates to facilitate timely resolution.
5. Data Management to improve system data hygiene.
6. Create rules, automation and email alerts if needed.
7. Analyzing existing systems and offering new ideas for improvement.
8. Document and train the new users on system process.

Expected Qualifications:

1. Minimum Bachelor’s degree.
2. 0 to 2 years of full time professional experience. Previous work experience is not necessary but maybe advantageous.
3. Basic Computer skills such as Microsoft Word, PowerPoint and Excel. Knowledge on any CRM or Tally would be a Plus.
4. Self-motivated with a positive attitude, and ability to work collaboratively as part of a team.