Teammate-Voice/Chat-IND - Navi Mumbai - MUM

Job Description

Job Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

This role consists of taking inbound calls with some outbound calls. The primary function is gathering and entering detailed trip information for scheduling non-emergency medical transports for urgent and non-urgent medical appointments, handling member inquiries, and complaint intake. To do well in this role, you must have a calm, kind demeanor, enjoy working with a diverse population, and possess exceptional active listening and communication skills.

Primary Responsibilities

Taking inbound calls and chat messages from Members, Medical Facilities, Transportation Providers and Health Plans

Accurately enter ride details to ensure successful ride completion

Confirming member eligibility

Answering Member inquiries regarding transportation services

Identifying and assessing Member's additional needs

Intaking of Member concerns

Actively working with other internal departments to quickly address real-time issues

Other duties as assigned

Required Education And Experience

High school diploma or equivalent

One (1) year of inbound call center experience in high call volume atmosphere

Preferred Education And Experience

Experience with Medicaid, Medicare, and NEMT (Non-Emergency Medical Transportation) guidelines

Knowledge of health insurance programs and benefits

Fluency in languages in addition to English is a plus

Skills

Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment

Excellent communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, chat, and over the phone.

Positive and helpful attitude

Exceptional interpersonal skills and conflict resolution ability

Ability to work independently and/or with a Team

Accurately type 35 wpm or more

Flexible with the ability to adapt to changes in business, strategy, and technology

Ability to empathize with the Member and/or Member's guardian

Must be able to work with geographically and culturally diverse populations and personalities

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Req Id: R_2601_182

Posted At: Tue Jan 06 2026 00:00:00 GMT+0000 (Coordinated Universal Time)