Team Manager – Operations

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right.

We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive.

At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Founded in 2006, the Gallagher Center of Excellence (GCoE) upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.

Overview

This position will serve as a key member of the Non voice Service Team of Gallagher Service Center LLP. Will be reporting to the Process Manager.

This position will require an individual who has a previous and demonstrated ability of success in Proven people management skills, Service delivery and Premiums and Claims expert

How You'll Make An Impact

• The Team Lead will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools.
• This position will require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level.
• This position will require the ability to motivate, instill accountability and achieve results.
• This position will require monitoring the effectiveness of a team of Process Associates.
• This position will require the ability to prepare MIS reports.
• This position will require the ability to interact with Customers and manage their queries.
• This position will require providing day-to-day coordination on the activities of the team.
• This position will require attending and responding to written/electronic correspondence.
  
  

About You

• Graduate/Post Graduate (Preferably Commerce).
• Good academic record (50% or above).
• Excellent communication skills (Verbal and Written).
• Strong analytical skills
• Minimum 4 years of post-qualification experience in BPO/KPO industry.
• Candidate must have 1 year on papers experience as a TL and should be currently designated as a TL.
• Candidate should have been in a Assistant manager /Team leader role, on papers for at least 18 months
• Should have exposure to handling 15-20 FTEs
• Should be only from an international non voice background.
  
  

Additional Information

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level, these benefits may improve:

• Medical Insurance and Parental Medical Insurance
• Accidental Insurance and Life Insurance
• Retirals - Employee Gratuity, Future Service Gratuity benefit - Group Term Life, Employee Provident Fund, National Pension Scheme
• Flexi Benefits Plan – Tax Savings Plans
• Annual Leave/ Maternity & Paternity Leave/ Additional paid ML, Mental Health Day
  
  

Other benefits include:

• Employee Wellness Programs
• Training programs
• And more..
  
  

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.