Team Leader, Operations

Actively Reviewing the Applications

Concentrix

India, Karnataka, Bengaluru Full-Time On-site

Posted 3 days ago • Apply by June 20, 2026

Job Description

Job Title

Team Leader, Operations

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role And Key Responsibilities

Seeking an experienced and motivated Team Leader to oversee the Mortgage Operations Team.

Responsible to lead, mentor, and manage teams in Mortgage Operations, provide guidance and support to achieve individual and team goals
Conduct regular performance evaluation and provide constructive feedback to team members
Monitor and manage teams workflow ensuring timely completion of applications processing or auditing
Establish and maintain quality assurance standards for the processes.
Conduct regular audits and reviews of process and assessor files to ensure compliance and identify areas of improvement
Identify the areas of process improvement and implement best practices to enhance efficiency and accuracy in the process.
Identify performance related issues, develop an action plan for improvement, implement corrective action
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
Collaborate with other departments to streamline the process and improve overall operational effectiveness
Address any discrepancies or issues promptly and implement corrective actions as needed.
Build and maintain strong relationships with internal and external stakeholders – clients
Prepare and present regular reports on team performance and KPI’s to all stakeholders
Analyze data to identify trends, risks and opportunities for improvement.
Develop and implement action plans based on insights
Promote CNX values- walk the talk and lead by example

Key Skills And Knowledge

a strong background in mortgage, insurance, or banking, exceptional leadership skills, and a commitment to maintaining high standards of accuracy and efficiency.

Two to four years of relevant experience in Banking, Finance or a related field.
Strong knowledge of Mortgage / Insurance / Banking domains.
Proven track record of effectively leading and developing a team.
Excellent analytical, problem solving, and decision-making skills.
Highly motivated individuals with skills to develop and coach team members to achieve performance expectations
Ability to work under pressure and meet tight deadlines.
Strong communication skills, both written and verbal.
Ability to mentor, coach and provide direction to team members.
High attention to detail and strong organizational skills.
Willingness to work in a flexible schedule – 3 am login

Educational Qualification

Graduate / post-graduate

Disclaimer

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'