System Trainer

Actively Reviewing the Applications

Best Upon Request

On-site

Posted 6 hours ago • Apply by April 28, 2026

Job Description

Title: System Trainer

Reports to: Director, Information Systems

FLSA Status: Exempt

Great Place to Work-Certified seven years in a row, Best Upon Request Corporate, Inc. (BEST) is a values-based company that creates life-enriching experiences for our clients and customers, team members, and community.

Headquartered in Cincinnati, Ohio, BEST is a national provider of concierge services as an employee benefit and as a patient amenity. Our concierge programs improve organizational culture by decreasing stress for employees and managing the non-clinical needs of patients. BEST serves many industries including finance, tech, insurance, consulting, manufacturing, distribution, and healthcare.

BEST knows that its greatest asset is our people. This is why our BEST team can expect comprehensive total rewards that focus on well-being. We also work to create a high-trust, highly collaborative environment where each team member can thrive.

Position Summary/Objective:

This full-time corporate position energizes multiple roles in the Service Delivery and Business Administration functions. Service Delivery’s purpose is to positively impact client culture and provide a return on their investment. Business Administration’s purpose is to cultivate efficient operations and organizational strength. The System Trainer is accountable for supporting and/or leading four key roles: System Support, Site Financial Support, Ticket Inventory Administrator, Learning Administrator.

Accountable for:

System Support

Purpose: Training and supporting concierges within BEST’s service management platform (CyberButler™)

Creating and updating training materials regarding CyberButler™ content.
Conducting new hire CyberButler™ trainings.
Managing the CyberButler™ Helpdesk; responding to incoming needs for support daily.

Site Financial Support

Purpose: Reconciling data to ensure accurate and complete financials

Reviewing and confirming concierge BEST credit card reconciliations.
Approving and increasing concierge credit card limits.
Collecting month-end reports on cash and inventory. Monitoring cash drawer amounts.
Reviewing and troubleshooting day-end drawer closures and balances.
Managing club warehouse memberships.

Ticket Inventory Administrator

Purpose: Equipping concierge teams with optimal inventory

Procuring ticket vendor discounts.
Reviewing, approving and ordering tickets.
Reviewing and signing vendor and consignment ticket agreements.
Training concierges on inventory management.
Notifying concierges of local and national vendor updates.

Learning Administrator

Purpose: Managing BEST’s Learning Management System (LMS)

Creating learning paths and modules within BEST’s LMS platform.
Partnering with Director, Training and Development to deploy new-hire and in-the-moment training.
Monitoring learning progression.
Troubleshooting LMS issues.

Qualifications and Experience:

Bachelor’s Degree preferred
At least two years in a technology systems or data analysis role.
Proficient with Salesforce (or other CRM) and Paycor (or other HRIS).
Proficient in Microsoft Office, primarily Outlook, Word, and Excel.
Passionate about supporting people.
Detail oriented and committed to accuracy.
Excellent verbal and written communication skills.
Creative, curious, analytical, proactive, efficient, and solutions minded.
Transparent, authentic, positive, and values driven.
Must have high level of interpersonal skills to handle dynamic situations; demonstrated poise, tact, and professionalism.
Ability to interact and participate effectively within a team, while also being self-motivated and disciplined.
Ability to exercise discretion and independent judgement with regards to matters of significance.
Ability to manage multiple projects, respond quickly and deliver on time.
Ability to pass a background check and drug screen.

Working Conditions:

Working conditions are normal for an office environment. Travel on occasion, as needed.

This role description is not intended to include all possible accountabilities.

All team members of Best Upon Request may be required to perform duties other than those listed in a role description.