Strategic Product Manager – Workforce Management (WFM) IRC282725

Description

We are hiring for Strategic Product Managers who can lead with clarity, technical depth, and ownership, and partner closely with engineering teams to build solutions that truly matter.

Requirements

Strategic Product Manager – Workforce Management (WFM)

About The Role

We are seeking a strategic, hands-on Product Manager to own, innovate, and scale a key WFM product line. This role is for a true product creator, someone who combines deep domain knowledge in workforce management with the commercial mindset and execution needed to bring innovative, high-impact products to market.

You will own the end-to-end product lifecycle, from shaping vision and strategy to driving successful launches, adoption, and ongoing growth. You will engage directly with strategic customers, partners, and cross-functional teams to deliver solutions that solve real-world challenges in contact centres and complex enterprise environments.

Key Responsibilities

• Own the WFM Product Vision & Strategy:
  
  
  

Develop, articulate, and execute a compelling vision and strategic roadmap for the WFM product line, aligned to customer needs, market trends, and company goals.

• Drive Full Product Lifecycle:
  
  
  

Lead the end-to-end process from market discovery and concept validation through launch, adoption, and scaling. Measure success against business outcomes (growth, adoption, customer satisfaction, retention).

• Be the Customer and Market Expert:
  
  
  

Deeply understand contact centre and workforce management domains. Identify emerging needs, market shifts, and technology trends to create differentiated offerings.

• Product Creation & Innovation:
  
  
  

Identify new product opportunities, develop business cases, and lead ideation, design, and MVP/prototype delivery. Take a hands-on approach to both strategy and execution.

• Strategic Stakeholder Engagement:
  
  
  

Act as the product ambassador with key customers (including enterprise and strategic accounts), executive sponsors, and partners. Gather high-level feedback and incorporate it into roadmap decisions.

• Go-to-Market Ownership
  
  
  

Work closely with commercial, customer success, and marketing teams to define go-to-market, pricing, and enablement.

• Cross-functional Leadership:
  
  
  

Collaborate with engineering, UX, QA, support, and operations to deliver high-quality products on time and to specification. Champion a culture of ownership and continuous improvement.

Job responsibilities

Experience & Skills (10- 15 Years)

• Must-have:
• 7 years relevant experience in product management (ideally SaaS/enterprise), with a strong track record of launching and scaling B2B workforce management, contact centre, or enterprise SaaS products.
• 5+ years of direct WFM, scheduling, or real-time analyst experience (preferably in a contact centre environment), with hands-on familiarity with WFM platforms (NICE, Verint, Assembled, etc.).
• Proven experience managing the end-to-end product lifecycle, driving commercial outcomes (including pricing, EAP, and GTM).
• Deep understanding of key WFM metrics (adherence, shrinkage, occupancy, schedule optimisation, forecast variance).
• Proven ability to create, launch, and grow new products or major features, not just incremental delivery or backlog management.
• Demonstrated strategic and commercial acumen, including business case development, go-to-market, and revenue/growth responsibility.
• Experience engaging directly with executive-level customers, strategic partners, and cross-functional teams.
• Strong technical understanding of SaaS, cloud ecosystems, and the software delivery lifecycle.
• Excellent communication, leadership, and stakeholder management skills.
• Nice to have:
• Experience with global product delivery in multi-site teams.
• Experience as a contact centre workforce planner or in a management role managing planning/forecasting teams.
• Exposure to AI/ML, automation, and analytics in workforce management.
• Experience in complex B2B software environments.
  
  
  

Qualifications

• Bachelor’s or Master’s degree in a relevant field (Business, Computer Science, Engineering, or related) or equivalent practical experience.
  
  
  

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.